Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersConroy Removals were incredibly easy and efficient to deal with. I thought moving our furniture internationally would be a headache but it was so simple. They were reasonably priced and our items came without an issue, well wrapped/protected and delivered with care. I cannot fault their services at all.
Thank you Conroy for making this big move such a small task for us!
Having used your company on a number of earlier shifts, we had no hesitancy in employing your team this last time. However to say we were disappointed from the start of the process would be understating it. We even got a second quote from another company part way through.
We found the admin team shambolic with contacts too numerous to deal with. Then we had the issue of not having our word as to the volume of our goods accepted. Only when we gave the word of a second company was a 'compromise' made. Living rurally we did not have reliable mobile access and couldn't comply with the request for a video walk-through. Initially we said we'd be moving 13-15cu/m's but this wasn't accepted. The agreed amount was 17 although we repeatedly told admin we were selling large items before the move. The amount we paid for was 15 with the caveat for the lift team to confirm the volume. As expected given the volume we'd sold prior, it came to 10.5 cu/m's.
We trust you can appreciate the extra pressure this put on us and our finances at what ended up being a rough move. A misunderstanding at the pick-up also saw us lending a hand with lifting some of the lighter stuff. Fortunately the driver had the presence of mind to recruit a second pair of hands at the Dunedin end.
To end on a positive note, we suffered no breakages or scratches thanks to Steve's handling.
I Coud not have asked for any better service . The 3 men all worked to my total satisfaction . Thank you for a no hassle move.
John Vallings and family.
Thank you to the 2 men that moved us recently. They were so efficient and the job was done with ease. We have used you before and will do so again.
Conroys Nelson Staff worked hard and quickly to get our household packed and delivered so well. We cant speak highly enough of the staff and the job they did for us.
I was mostly happy with how the moving process went. Quick and efficient email communication prior to uplift of furniture. However, on the day of uplift plastic mattress bags for the beds were not used as previously stated on the quote form. This was disappointing as it was pouring with rain so they would have got wet and our fabric mattress protector on our queen mattress got marked. At delivery at our new house I bought the issue up of no plastic mattress covers used and the answer was they had come from a job in Taupo previously and weren't prepared for our Whanganui job as were unaware it was happening. We would have appreciated communication about this on the day of uplift. Overall items arrived safely and all in one piece, thank you.
The shft from Taupo to Napier as far as the performance your Team were concerned,was outstanding. We cannot speak highly enough of the effort put in right from the time we made the booking with Nathan through to the packing and loading in Taupo by Kain and Paul ,the drivers Snow and Darren and then the delivery and unloading in Napier by Paul , Darren and Korey .
It is unfortunate however that a number of packages arrived in Napier saturated by water and this appeared to be due to the fact that the truck was in our opinion in need of maintenance to the bodywork to ensure that the vehicle was watertight thereby ensuring that our possessions arrived in good condition. The situtaion was not assisted by your Truck dropping oil on our Taupo exposed aggregate driveway just as the property was being handed over to the new Owner .
Notwithstanding those matters Conroys staff deserved a high rating and we would use Conroys again because of that...
Paul and the team were friendly, professional and did the job perfectly. Would highly recommend
Wgar a great experience! The Contoy packers were a pleasure to work with - totally professional in every respect.
We would wholeheartedly recommend Conroys to anone shifting house!!
Absouletly wonderful service, so so friendly, they made our move so easy.