Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersOverall service was very good. happy client.
This is the second time we have worked with Conroy via GB Liners with shipments to NZ from the UK. Overall the service is good. This time around delivery could have been better organised. We have an issue that the board room table was not delivered to the office. The team felt it was too heavy to lift up the stairwell, however there were 4 large men on the team, I think it would have been possible. The stairwell was no smaller than the stairwell in the office in the UK, which would have been lifted down. It appeared that they just did not want to do it.
The guys were awesome!!! They were so careful with our belongings. Made sure that the items were placed in the rooms I wanted. Got the job done with a smile on their faces. Polite & great sense of humour. Definitely hope they get some beers for Xmas!! Thanks again guys, you did a fantastic job and work really well together!! :)
The guys where amazing with the packing and uplift to store. The schedule procedure was not that great. I had three redo's of the schedules and ea one had something missed off or wrong. That needs improvement.
Great service but some items badly scratched when container loaded.
Great friendly team.
The communication was slack. I was not informed of how the process goes and was left wondering the day of my furniture removal/pick up if they were still coming as I was not informed that I would receive a call on the day from the truck driver. Signing of any documents etc was delayed as I would email a question regarding it and then get it a couple of days later. Again poor communication on Conroy's behalf. I tried to get in contact with Sally Sok the day before my removal was supposed to happen and couldn't get ahold of her, left a voice message and an email and never heard anything back from her. Very dissappointed as moving is a stressful time as it is and I did not receive the best customer service and felt on unprepared for this service. The pick up was great, the two guys that did this were lovely and efficient. The drop off was okay. Only one person was there to do it which I had to help out lifting heavy object up multiple flights of stairs. Makes me wonder how often clients are made to help out?
Thank you - the move was great. Communication excellent and goods arrived safety.
Conroys were amazing. Communication with me was exactly what you would want. Delivery from North island to South Island was speedy & all items arrived in A1 condition. Conroys were superb. Highly recommend them.
This is the third time we have used Conroys. The movers were excellent and incredibly helpful. We really appreciated their patience, friendly and helpful attitude, care for special items and generally just being awesome.