Customer Reviews

Parts of the service were amazing, while other parts left much to be desired.

The Australian team were amazing to work with.  They were friendly and very efficient in packing up our home.

I was incredibly disappointed with the unpacking of our home, with many items broken and damaged.  Our clothing was damp and some mould was present on some items, which needed to be thrown out. Many items needed to be unpacked by us, due to the team having little knowledge of how to reassemble our beds.  We found that our bed was not assembled correctly and found that 5 medium screws and one large screw were not placed within the bed frame which could have had major consequences to us if we had not found it before sleeping in our bed.  There were breaks in corners and tears in  fabrics which we are at a loss to understand how this could have happened, especially because they had been so magnificently packed by the team leaving Australia.

There was a communication issue from Australia, when we were told that our items had cleared customes, and this was only 6 days after packing.  This was sent in an email, rather than verbal communications.  As we were still in Australia at this time, we were of the belief that our items has already made it to New Zealand and caused us great distress.  We found that the lack of information being passed to us was poor as we needed to plan for relocation to a new address and were not given enough information regarding time frames.

We would also like to mention that we were impressed with the speed of delivery as the initial quote for time frames was significantly longer than thought.  The Australian team were a pleasure to work with, and the packer in Australia did an amazing job and was a real pleasure to work with.

Your service was 5 star awesome the driver that turned up was an hour early which really helped with getting moved early he did a awesome job and deserves a pay rise and I would recommend your services to anyone keep up the awesome work thank you Eddie 

We were very impressed with the quality of service right accross the board, the packing team was excellent, care was taken with everything, extra care was given to the very valuable items. The guys who unloaded were likewise, steady, not rushed, nothing was to much trouble, everyone made an effort to make our move as sucessful as it could be. Thanks.