Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat service! The team was very helpful and very efficient! Stress free
The service from NZ was excellent but we ran into obsticals accross the Tasman (which I have documented in an email CC'd to Rebecca in NZ)
We still haven't recieved our shipment, even although we recieved notification from you it had cleared quarranteen. So at this stage we remain uncertain how our experience will finish. At this stage we are a little anxious.
Loved having the same "team leader" again. Great at his job and getting things done. Hopefully I don't move again but will 100% use him again.
Communication again poor from base, as everyone knows moving is stressful and feel I got let-down here again with promises made and not followed though
Consignment dropped off at Porirua depot mid April and was not received in Glenwood QLD until 30 August.
All goods arrived in good condition but 4 month delay proved challenging to private arrangments. Underatand Covid conditions influenced the excessive delay in shipping but even when landed in Brisbane on 6 August it took nearly a month to deliver.
I have moved with Conroys at least 4 times now. And unfortunately this was the 2nd poor experience.
It started with the quoting process. Which honestly feels like a bit of a scam. On requesting an in home quote which is 'based on volume' I was quoted over $2800. I was told it would take a 'full day'. Yet if I was to book the hourly rate for the same service of a truck and 3 men a full day comes to more than a grand cheaper. When I asked how this large financial difference was justified, the admin lady had no answer other than 'its based on volume'. This seems almost fradulent to have such a price difference. It makes me question as a company what your morals are and how many people that don't take their time to do their research are paying more than they should.
On moving day things started ok. 3 young men arrived. Unfortunately 1 was no actually a direct conroys employee and was therefore unsure what to do, where to be etc.The postive was the young man in charge, was very polite and you could see he was trying his best. They were very apologetic when the wheels started to fall off.The first few hours was hard steady work, we were so happy with how they were working we even went off for brunch. Around 12pm the wheels fell off. The team had run out of blankets. We offered to go and get them some more if they could tell us where to go. They didn't know.For the next two hours very little happened. They kept coming into the house looking at everything that was left and walking out again. This happened several times. Nothing was moved and looking at the furniture again and again certainly wasn't going to get it packed.
It is important to note, this was an extremely emotional move for me. I was leaving my mothers house who had died suddenly of cancer.less than two years prior. This drawn out process really made the day far more stressful and painful than it needed to be.
Around 2pm the Cavalary arrived. They walked in and said something along the lines of 'man you really got the crap crew today'. It was clear they were incredibly frustrated they'd had to come and bail their workmates out. They said it all could have fit easily and should be done by now.These two guys were great. They really swung into action as soon as they arrived and got everything loaded very promptly. We finally departed and reached the new house at 4pm.On arrival it was to be frank.... a cluster F*ck.
There were SEVEN staff unloading the trucks. I had personally labelled each box in fluro post its with its location on where it should go to make the unpacking process much easier. These were all but ignored. There were so many people flying in and out of the house it was IMPOSSIBLE to direct them on where everything should go.Kitchen boxes in the garage, garage boxes in the office, it was a MESS.Whilst I can appreciate they'd lost 2 hours in the middle of the day not packing the truck and their workmates were bailing them out and trying to get it finished as quickly as possible, it just left our new house in a state of disaster.
We spent the next day just rearranging the boxes to where they needed to be. Things had been stacked into the garage with absolutey no thought whatsoever to the point that we had to empty it and put everything in again just to be able to move around.
Wether the team did not have enough experience, weren't stocked sufficently with blankets to do the job, the outcome remains the same. A very dissapointing experience with Conroys. As a full assesment had been done on the property they should have know excatly what they were walking into, how many blankets they would require and a fair idea of how they would stack the truck.
Whilst I certainly hope this is my last move until I am an old lady, based on this final experience, I could not reccomend or use Conroy services again.
Moving is a difficult and challenging time, and of the things that Conroy had control of they did well. Thank you.
Everyone did an awesome job especially during this time of difficulty with the Coronavirus.
Thank you.
You seem to have forgotten we are in level 4 lockdown & no services have been provided unfortunatetly
Due to Covid-19 still waiting for delivery but found your service excellent.
Haven'received my goods as yet but the transition so far seems ok.Need more communication from Australian side of your company,but understand these are weird times.
The Australian side of the operation was faultless. The NZ side was great until actual delivery. The truck turned up without confirming time, the house had a settlement delay and despite me cancelling the truck, it still turned up. The truck then turned up at an agreed time with 6 boxes missing (including the love of my life bicycle). I spoke to the depot they assured me the remaining boxes were there. The truck then returned but with only 2 boxes. All boxes were finally deliverd the next day.
It had been a very stressful week, so the extra worry of boxes not turning up didn't help.
I must say though that everyone was super friendly and lovely to deal with in NZ. Just dodgy communication and a system that doesn't actually account for what should be delivered.
It was a slow start in the beginning in Auckland with the quote, but after everything was smoothend out it was a great experience. Good pricing level, good packing (only one vase has broken) and good communication.