Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWorked efficiently
There were only two people to load the truck so my friend was there for hours waiting for it to be done.
The inventory they made was useless as it didn't match up with the actual items listed. Not all the sheets were numbered so hard to work out sequence. Good job we made our own inventory as this is what we had to use on unload.
There were fragile items packed at the bottom of heavy items. It was a miracle more stuff wasn't broken including the treadmill console. A garden pot was smashed and a box of crockery - luckily not our mother's Noritake.
One of the unloaders was very rude and disrespectful to my partner.
We won't recommend this company again.
It couldnt have been better!
Fantastic experience. Jo was fabulous to work with to get the job organised, especially with only a handful of days notice. The team of 3 were like workhorses. They arrived on time, consulted on what was to be done first. Then, they started shifting stuff and didnt stop until it was done; all the while checking on location, double checking everything to be picked up was picked up. It couldnt have been better!
Very professional teams right from the initial contact.
Very professional teams right from the initial contact. Were able to visit the house on the same day I rang and came through with a fast, reasonable quote. Payment, including reminders was clear and straightforward and prep for the move was well messaged as it approached. The boxing team were excellent and friendly and have done a great job. The turnaround time between islands was quick and the delivery team were also excellent.
We decided to use Conroy for our moving after a wonderful experience with them last time (efficient, excellent packing and wrapping, friendly, fast). However, this time we were sorely disappointed. Right from the start, it was poor. I was booking our removal from overseas and had to do everything online/via email. We have a 5bed house and it wouldn't let me book it online as the system said it couldn't be done in one day (it took just 4 hours the first time, and that included wrapping). I tried a 4bed house, same issue. I emailed Conroy to ask what the problem is and after initially telling me I needed to book it as an overnight job ($2800 - are you serious???!), they told me to book it as a 3bed house and they would adjust the volume at their end as they were aware of the size. I assumed everything was done as advised and during two phone calls from conroy the size was never mentioned again. The day before the move, a different person called and mentioned a 3bed house and the truck would hold 30m3. NOT what we needed! Luckily, we had used a different company to move our heavy items (washing machine, seven mattresses, five bases, three fridges, dining suite) back as it all definitely would not have fitted. We needed a 50m3 truck. The three people they sent, while lovely, were barely fit for the job. They were all slight in build, and the oldest (shortest) guy wheezed the entire time. None of them would have been able to lift our 120kg double wide fridge had it not already been moved. But, they did lay rugs down on our new flooring and carpet, and didn't hit any walls or damage furniture. They also arrived on time, but we paid for their 20 minute lunch break.
Guys were not only helpful but friendly
I was kept informed of each stage and the delivery guys were not only helpful but friendly. The whole experience eased the stress of moving my belongings back to New Zealand.
Move was great minus a bit of wall damage that occurred during it. Dent in the living room and outside plaster cladding scratched. Will require more care and attention to detail when moving items into brand new house.
Well done. Excellent.
Positive, good natured, extremely hard working and helpful.
An absolutely brilliant team. Positive, good natured, extremely hard working and helpful.
Arrived on time, worked efficiently. Happy with move.