Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersPick up process was fine, but no communication around delivery date, I had to call multiple times. Also didn't bring everything for delivery the first time, and weren't aware of what had been left behind.
Quote and verbal communication from MaryAnne Fernandez SUPERB. A great introduction. We paid immediately (we thought) but Sally Sok had to send us a friendly reminder since our bank hadn't done the job. Our apologies. We appreciated her follow up and the Conroy "to do list". The move consisted of household items from a 2 person 2 bedroom flat; not a big load..
The quote and discussion with MaryAnne indicated a volume check would take place and we appreciated the flexibility offerred. We were quoted to include a fridge, a washing machine and 2 bicycles. Eventually we actually did not move the washing machine, fridge or 1 bike. Fortunately perhaps, I brought the expensive bike to Napier myself. We added a few pieces such as heater and ironing board so perhaps the volume check evened out..who knows?
Upon receipt of our items in Napier we were dismayed at the damage caused by evidentally rough handling. I have photos of the following damage.
A gouge in the top of a rimu dresser ( I have a pre move photo of an unmarked dresser).
A bent back drawer handle on which I will have to repair by grinding back the attaching screw and maybe tap a new thread and obtain a new screw.
Torn bed base fabric (underneath).
We have moved numerous times over the years (with Conroys and others) with full household lots and have never experienced this amount of damage which is indicative of careless rough handling. Dollars are not the issue but just the carelessness of the removers. Disappointing.
Your phone system didn't work and in the end a nice man in Wellington helped me. The bed was picked up and took 6 days to be delivered. I rang up to see where it was and had a good conversation with operations in Napier. Came right on time although drivers had wrong address. I saw them trying to back down a very tricky wrong drive so I rescued them. They were v pleasant.
Everything went to plan this time except the truck badly damaged our new letterbox backing up driveway. Conroys wasted no time contacting us about it and paying for a new one.
The moving team were friendly and did a great job!
Very good and helpful
Great fast service
I asked for all items to be packed to avoid damage and this was only done for the two large portraits. Consequently an ornate mirror was badly damaged.
i was never called when shipment arrived in Auckland and when I called on the Monday was told there was no record of the delivery arriving in Auckland on the Wednesday evening thr previous week. Finally later that day I was called to say it had arrived and someone would call to arrange a delivery time. Once again no phone call untI I rang in the afternoon. Rather than discuss a suitable delivery time, I was told 8.30am. When I requested a slightly earlier time to fit in with my husband's meetings there was reluctant agreement.
on delivery a picture was knocked off the wall and broken and on leaving two stones were knocked out of the wall on the driveway.
not an impressive sequence of events.
Excellent service. Fantastic communication. Helpful staff
Thanks heaps to the team - it was a huge job and they worked solidly hard all day and even after over 6 hours took the time to carry each box and item of furniture to correct room in new house.