Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersOnly comment would be I found the company really expensive
Still don't know if my boxes were delivered. They were picked up on Monday. Wgtn told me to ring Auckland who didn't pick up. Left message but no response. UB Freight say they haven't been delivered yet. So unsure where they are. Why don't you keep customers updated like most freight companies? There should be some sort of tracking done.
First lot I sent was no problem so far.
Second lot I sent has been a desaster, It took nearly 2 months to get the insurance for the shipment sorted as the description on the paper work was nothing to what was written on the box. All of the items were very damaged and I am still trying to get the insurance for it and Mike is being very hard to deal with, I have filled in the claim, atached photos and quotes, no I dea what the problem is as you can see clear as day what the damage is. so so so disapointed.
1st I would say Alfie is a neat young man he's very good at his job fantastic manners .Him an Kolby work great together.As for our Kolby he's the best no one could beat him manners excellent nothing is too much.The Napier broke my table top Kolby took photo an sent to his boss.Also got another broken glass it surrounded by a stone bottom candle fits inside.So all the best to the boys I've had Kolby 3 times now.You need to send him to Napier to show them how to pack.I was very upset with Napier.Good luck Alfie and Kolby you're the best.Sheryn.
I must especially thank your team for their time and patience shown to me from June 2021 when it started, then due to cancellation of flights etc the constant amendments I had to make to my original request. My emails and phone call requests were always attended to and left me feeling confident and stress free because you gave your assurance that everything will be fine which it was. My packages left my address in Sydney on 3rd November and got delivered to my address in New Zealand on 7th December.
Highly responsive and efficient.
Polite and efficient.
I had excellent service the whole way through. I would like to thank John Rowden for his help . He was very patient and easy to deal with. He is an asset to your company.
Excellent service from telephone receptionist, quotation presentation, pick up, and delivery. Couldn't be better.
I didn't experience any service that would need improving. Thank you, and keep up the good work.
The pickup and drop off staff were really great. Professional and efficient.
Communications was lacking. I did not get a call confirming the move until 4pm the day before and I could not get a hold of anyone earlier than that to confirm that it was happening on the day I had stated. I specified the day I wanted it dropped off. On my agreement it said Conroy would deliver it then. I did not hear from Conroy until two days after the day I had specified that my stuff was being dropped off. If they couldn't deliver on the day I had specified why did they not inform me when I signed the agreement? They then forgot to deliver my couch and still have not done so nor have they let me know what day it will be delivered.