Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent service. I was shipping very personal items and felt I was in good hands the whole time. Barely a scratch on the boxes.
Conroy Removals were 100% professional, reliable and very helpful and I wouldn't hesitate recommending them to anyone looking for removalists!!!!! They went out of their way to ensure everything was where and how I wanted it, perfect.
Overall good service. Pick up truck was almost sent to Porirua instead of Hastings where I was calling from! (I rang the Napier office)
I moved withing a week from Brisbane to Otaki NZ, it was rushed and unorganised(i was unorganised)
I called Rhonda and wow, her service was amazing!! I was emailing and calling as i was packing, adding boxes and items and she was outstanding with keeping me on track and making everything...soooo...dammmm....easy.
My gear got to nz and i was updated every couple of days where it was and what was happening.
The shipment was delivered and my rower was missing, i fired off an email and the next morning i was advised it would be delivered the next day and all my packing rubbish would be removed - thank you so much for awesome service.
I would just like to really thank Mike and Quentin from the Poirirua branch. They had a difficult job getting my furniture in but they tried their very best. Just have one more couch to get in, but know they willbe back
We were very happy with the service provided by Conroys for our recent relocation from Hawkes Bay to Paeroa - especially as it was under a mix of Level 3 and Level 2 Covid restrictions!
Pickup and packing with the napier branch was fantastic. Delivery from the Christchurch branch was the complete opposite. I had to phone multiple times on the scheduled day of delivery to see if it was still happening and was told there was scheduled delivery of my stuff for that day??? When they did finally deliver they somehow lost an office chair that was part of the delivery. I would definitely recommend if only dealing with the napier branch but will avoid christchurch branch moving forward.
Our Real Estate Agent - Joanne Buxton from Harcourts was here to take final photos of the views from our home etc and video of the removal truck leaving. She did a nice advertising blurb for them as the truck moved away and also spoke of being able to get boxes and paper etc for packing. She was going to be putting that on Harcourts / Facebook and also her Instagram account.
Being able to collect boxes and wrapping paper was excellent - then it all goes back when finished. Really helpful - we've been telling others already just how efficiently the move went !
Although the people are nice, they company left items behind ie BBQ Table, mircrowave, and when i received the mircrowave it was damaged. A table with a glass top was received with the glass top well wrapped but the wooden table top was badly scratched Although items under insurance, the table is not replaceable as it was crafted by family members (both cabinet makers) many years ago. It was the trucker delivery man that first noticed it before we assisted him with carrying it from off the truck. We have used removal comanies before from being posted around NZ, with our jobs, so know what to expect. Just because customers insure their property for the removal, doesnt mean less care should be taken with their property. I was a bit dissapointed. However, with the boxed goods, they wrapped things really well to ensure things like crockery etc were not broken. The table top should have had a protective cover over it when inside the truck for removal.
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Feedback on the NZ guys who unloaded my furniture - they were absolutely a great bunch to work with. Very friendly and accommodating. Couldn't fault them.
Only one mishap so far, unpacked my bed but could not find the screws for the bed frame. They were not packed with the bed or nothing attached to frames. Not sure whether they may have been packed in a different box. I did have to go out and buy more screws. And a couple of boxes from downstairs did not match up with the inventory list.