Customer Reviews

From start to finish was nothing but a nightmare, started with the two guys who Conroy's sent to pack our stuff, nothing short of amateurs, didn't know what they were doing as shown by how much stuff turned up damaged upon arrival at our new place in Australia . Worst of all we signed paperwork at our place as to how many boxes had been loaded onto the truck, not knowing how many boxes were loaded as we didn't load the truck but as good faith as to what they had said. We were told it should take up to 6 weeks to turn up in Australia from NZ , this turned into over 9 weeks, which in turn meant we were in our new place for 4 weeks with nothing but what we had packed in our suitcases. When our stuff finally turned up from Conroy's in Australia, which we will add did a very good job of getting our stuff to us as soon as they could, which we really appreciated, we found several items that were damaged and worse,  items that had not turned up at all. My wife and I had the job of ticking off the boxes as they came of the truck and this all matched up with the paperwork, however apon unpacking our stuff we noticed several items were missing, so we contacted Conroy's in NZ to ask if there were any boxes left over unmarked from the shift, this is where the communication was very unsatisfactory, we got passed around to different people who couldn't tell us anything, but what was most annoying was we kept having to chase them up to try and get answers, finally we got and answer saying we ticked off our stuff and it matched the paperwork ( which we didn't deny ) so basically saying that they packed everything at the house and we got everything. Some of the missing stuff was put into the garage to make it easier for the movers to pack up, when the truck left ,the garage was empty, so I could park my car back in there, we also stayed at our place for a further 3 weeks after everything was packed (We ran a motel so had to carry on to the new owners took over ) so would've noticed anything left behind and contacted Conroy's.Well I'm sorry Conroy's everything had been packed, the house and shed were empty, also some stuff that went missing had sentimental value and couldn't be replaced. So the only conclusion we can make is that someone at Conroy's helped themselves to our stuff, and that Conroy's NZ couldn't care less. We are the first of family and friends from NZ that have moved to Australia and will be advising our friends and family not to use Conroy's when they move over. Very poor service from a international company in NZ.

The service was great! 

As with any removal of items from a house, there is a pickup and delivery time. I did not want to know the exact time but it would help if someone could be more closer to the approx time. We were told the pickup was at 2:30pm and the truck turned up at 4:45 pm. Apparently the truck does not have any communication with the office, which makes it hard for the office to contact the truck. There is no cellphone in the truck we were told. We need to be avaialble for the truck to have access to sites so I thought we would get an update when the truck would arrive.

Fantastic service. Would highly recommend.