Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe experience with Conroy in NZ was superb. A friendly, efficient team who got us packed up and moved on schedule.
Our experience with Conroy's UK agent, AGS, was a different matter. They have not been at all helpful and communication has been dire.
We have sent emails which have not been responded to and left phone messages which also went unanswered. When we did manage to get our AGS rep on the phone, he did not know the status of our shipment and each time he promised to find out and get back to us, he failed to do so.
We still have not received our shipment - 3 months after leaving NZ. We do know that it has arrived in the UK but have not been informed of a delivery date.
I am concerned that the AGS service, when we do receive delivery, will not be as good as Conroy.
The guys were friendly and considered when handling our belongings. They were professional lifters/movers with a lot of experience. I would recommend them.
Awesome service from Brooke in Customer services, quote was efficient and timely, guys on the day were extremely obliging, well done Tauranga team and the Conroy Company for great training of your staff in how to care for customers.
On time and efficient also helpful in making the move stress free
The removal team at both ends were great! Very professional and accommodating.
Very efficient in COVID environment. Regularly updated.
We moved two lots of household goods to New Zealand with Conroys. One shipment came from Vietnam and the other from South Australia. The household shipment from Australia arrived in perfect condition. The packing was excellent and the coordination from collection at a storage facility to final delivery in New Zealand was seamless. However, our shipment from Vietnam arrived mouldy, wet and damaged. We were pleased with the initial packing from our apartment in Saigon but the boxes had clearly been left on the dock and not properly protected during transit. Most clothing had to be thrown out because of mould and precious items from our travels were water damaged. While the service from Lyttelton to delivery address was great and the delivery guys excellent, Conroys need to enusre all their worldwide partners understand the expectations customers have, no matter where they move from.
Great friendly movers, fast and effecient. Nothing damaged. On time.
1. I'm pleased that Conroy gives the quote for the service fast.
2. I'm pleased that the service cost is competitive as compared to other removal services.
3. I'm pleased that the work flow is efficient, the workers are strong and helpful.
4. I'm not happy with the packing. I self-packed my stuff. I also explained to the workers which items should be handled with care. In my case, I have a few instruments (guitars), and a new beehive. When they arrived at my new house, I realised that they put the guitars in a big and tall carton together with many other hardware stuff like table/chair parts, luckily all my instruments were protected by the bags so they had no damage. But still that's not the way to handle instruments. Unfortunately, my electric piano had a chip in the middle, which is obvious. My beehive was handled in the same way, and it was seriously damaged. A metal sheet was distorted and fell off.
5. I'm very disappointed that the cooktop (glass) of my stand oven top was totally broken. It was seriously damaged. One leg of a wooden table was broken. One leg of the fridge was broken and now it can't stand in balance.
Conroy Removals were a dream to deal with from start to finish. We moved from a place with very difficult access and the movers were great, really nice guys and they did a great job.
I would have no problem recommending Conroys, service was brilliant and the price was really competitive.
Both removal men were very careful and pleasant to deal with.