Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat team and very professional
Because of the unusual circumstances re borders and travel there has been a delay with my shipment because the airline cancelled my flight. I was not informed that, if this occurred, my shipment would not leave NZ. Consequently it is now in Conroy's Storage which is costing me extra. I am not completely happy with this aspect of the service I have received. If I had been informed this would happen I probably would have delayed pick up until I can book a new flight.
Poor packing at Napier end. Contract was to bag everything...this did not happen. When unloaded at destination to go into storage these guys had to wrap scurly and bag, this is when we discovered broken glass.
Have emailed head office re being happy about service and put in a claim. When eventually an email came through the first name was Nino....not my name, can't even get the right.
At no time was I told that I would have to pay Excess if I made a claim, and the list goes on.
Boys at Tauranga, Kobie and Alfie, especially were A11. It be a good idea if he was in a position to train your Napier labourers, because you couldn't call them professional Packers and removers.
Glass table top broken, when unpacked at arrival, Conroy not prepared to cover full cost of replacement.
Positive points:
- Thorough quoting and estimation of items/capacity. Frank was really pleasant to deal with.
- Really appreicated the flexibility in dates and able to change as our circumstances did. Quick refund on the storage which was no longer required.
- The packing and moving team were a super great bunch of people, extremely friendly and positive throughout.
Things to improve:
- On pickup, there was a deep scrape put into the wall down the stairs which we'll need to repair.
- Over abundance of packing material. Very small kitchen items (even some unbreakable) were wrapped individually in paper. It took much much longer to unpack and unwrap everything and we have a huge amount of packing material to dispose of. Also inefficient of actual packing, boxes could have been filled more in items and less packing paper.
- Few damages to items, we'll need to replace a desk which had a large dent. Plus scrapes/dents to 2x tables and outdoor chairs.
Move went smoothly, staff were helpful, communicated clearly, thorough, did a professional job.
Excellent service. We had two moves. One the truck arrived bang on time the second time arrived 1/4 hour early We would suggest your movers advise where the put things like bolts that hold two halves of beds together. We eventually found them.
The team from Conroys arrived right on time and were on the road sgain ahead of schedule
And all done wiith utmost courtesy and good humour. There were some heavy articles in our load and it was ome of our hottest days. No trouble to tbese boys. They borrowed our garden hose to cool down!. And thanks go to Vanessa in the office who so efficiently steered us through the whole process!
Quality, Professional, Friendly, Helpful, and Affordable Service, Highly Recommend!
The team took great care to pack and move all of our gear very carefully. Wrapping was done to an incredibly high level. All of our gear arrived safely and I damaged.
We had a great team arrive to pack up the house and from the get go, they were super friendly, energetic and all had a fantastic sense of humour which actually kept us motivated all day! Once the gear arrived in AKL, the delivery team were also amazing, friendly, energetic and nothing was a problem which made us feel relieved. I can't praise Conroys enough, would absolutely recommend them to anyone.
Super helpful team that moved my items, super friendly and flexible around any date changes I had for delivery