Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersVery pleased with the NZ end of this experience but the reason I am late filling in this feedback form is that we have only recently received our shipment of goods. I do realise Covid-19 has been a factor however there was additional delay after delay at this end and the U.K. company we're certainly not very helpful. We were even charged extra storage charges at the port because they couldn't pick it up when it did arrive and didn't think this was very fair. All the extra delays meant that presents bought for grandchildren had been outgrown and the few lovely NZ food items that had bought as treats because we miss them in the U.K. we're past their used by date and not as nice as they should have been which was a shame as I'd bought them to lessen the sadness of knowing the rest of the items in the boxes had belong to my late dear old Dad.
You were great at your end though so thank you for this and on a very positive note there have been no breakages at all!
The main packer was absolutely amazing with his wrapping and packing, even though he needed more 'containers' for all the paintings! I did note though, that the smaller cartons used for books are not of the same thickness as the main cartons, and some broke under the weight of the books inside. The two people who returned everything worked quickly and were also tidy, as were the packers. A real treat to have them in my home!
I was disappointed that Conroys confirmed our shipment arrival date, but when we followed up we were told that there were farry issues and our shipment had not left Wellington. I understand the ferry issues were beyond Conroys control, but I would expet that Conroys would be able to tell me that the shipment was not going to arrive as planned.
When the shipment did arrive the staff were professional, efficient and friendly.
The guys picking up my furniture in Tauranga and those unloading in Wellington gave excellent service being both courteous and helpful.
The teams that I dealt with were absolutely amazing. From the moment I requested the quote, until my stuff was delivered to my new home, I feel that I was treated like a valued customer! Even throughout a pandemic, the level of service made the cost of the move worthwhile.
We are grateful for the two staffs's help. They carried our heavy boxers and walked one stair up, a demanding job.
The service was fantastic, from the ladies making the bookings to the 2 guys Steve and Josh who came from Cromwell to help me move.
I was on my own and they were so helpful and accommodating.
Could not recommend them more.
The packers were so backed up they were going fast and banged walls which I had to get plastered and fixed .and dripped something on the carpet which I had to get cleaned.I asked for everything in my apartment to be packed they didn't double check and left bits behind.I asked especially for the shelves in the sitting room to be unscrewed so they had the gear to do so and they left them behind.
The team at Conroys have been great, made the shifting process easy. From the quoting to the pick up no issues. Prompt service and were able to meet our tight timeframe. Will certainly recommend to friends and family