Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersMovers were awesome. Only improvement would be the ability to book a specific time :)
This is a small complaint in the grand scheme of things but I'm very annoyed that 2 full boxes of goods were completely destroyed in the shipment. My certificate of insurance states "full cover" but am now advised that it is restricted cover and I won't be reimbursed for your negilegent handling. I was never advised of this prior to leaving Melbourne. The whole process was very poor in regards to communication and now Conroy says it's not their problem. Very disappointed.
Delightful staff from the office to packers and removal . Very professional and respectful.
Very happy with our move from Auckland to Taranaki with Conroys.
Loading one day then travelling the next day & unloading went well & the guys working on both days did a great job,no problems either day.
Would highly recomend Conroys to anyone needing a removal done.
Conroy staff refusal to wear masks during the move (at West Quay Apartments) caused some runctions with the Body Corpoorate administration, and the job was nearly cancelled mid-load. Plus it wasn't known unitl delivery at the other end (James Wattie Village) that one of the three guys was not even vaccinated. A poor show, when 'double vaccinated and masks to be worn' were stipulated as requirements when the booking was confirmed.
We were very happy with our packers and movers. They worked so hard and we have nothing but praise for them.
We were disappointed that the truck didn't arrive until 10am as it was supposed to be 8.30am. Shane messaged me saying it was due to a safety stop work meeting, but the moving guys said the truck had not been emptied the night before, which is not good enough. This delay made it very stressful in the afternoon when the new owners started moving in and we hadn't moved out. It was worst case scenario, and would have been avoided if the truck had arrived on time.
Also the blankets used could do with a clean or airing, as we had alot of dust on our furniture.
I appreciate the help moving but some goods didn't arrive in great condition. Bedside drawers were destroyed as it arrived skewed with sides ripped apart. Also the soft furnishings were damp and musty smelling. The people I spoke to on the phone were all great and the pickup and delivery folk were all very friendly.
Recently I used Conroys to move from Wairoa to Napier. The Moving men who arrived to load up the truck were very helpful and obliging. The way they handled my household items was professional and respectful. Conroys made the initial arrangements very easy with good communication and on Moving Day, the whole process was handled with good humour and sensitivity to a potentially stressful day. I would recommend Conroys as very professional. Thank you to Nathan,Brooke,Chase, Rowan, Bayden and Hux - An extremely great Team !!! Kind Regards, Vanessa King
I was impressed with the initial meeting, quote, and follow-up just before collection. Confirmation of when the packers would be on site and when the truck would be on site the next day.. Only disappointment was the gentleman packing up lady/gentleman's panama type hats put them at the bottom of the box and piled other stuff on top which kind of flattened them. ☹. Overall I was impressed with the team and nothing (apart from the hats) got damaged. They were pleasant, fast, and efficient.
Communication terrible, Elizabeth Ivan terrible excuse after excuse
Great Job very efficient stress free move
Prompt, efficient service. No breakages nor damaged furniture. Staff were friendly, followed up queries quickly and provided reassurance. ZRemoval and delivery first class. All cartons collected following move. Polished service all round. Definitely be recommending Conroy's. Absolutely superb.