Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersMy 100year antique was delivered damaged. No care whatsoever. Blankets in truck were not used. $4000 antique ruined.
The movers themselves went above and beyond they were easy to deal with, respectful and certainly took a lot of stress off us. A bit more care needs to be taken with larger furniture items.
The only reason I gave a 3 star instead of 5, was because of our actual issues on moving day.
Our team of packers were absolutely fantastic. Scott, Steve and Kate are amazing. I had 2 small pieces of glassware broken, but that will not be because if them. That will be because of the carelessness of some if the guys on moving day.
Our actual moving day of the 22nd of October gave us many extra people to move which was great, however they were incredibly rough with our gear.
I was also asked to be at our destination at 9am - which I was - only to find out that the first truck had gone back to our old address to fill up more, so I was left waiting for nearly 4 hours for them. I understand the drivers have to have breaks, but when I was told it had left at 10.30am, I didn't expect it to take 2 hours to do a 30min drive.
Boxes were dropped, placed in the wrong rooms, and i have some items missing (I'm sure they've probably been packed last minute into the wrong boxes).
Finally (and I'm sorry because I hate giving not so good reviews) - if your guys are asked to be gentle with stuff, it's a really good idea that they are. The moved my work gear and we're told to be exceptionally careful with it, as it is so expensive. One of the guys nearly dropped and broke a $2000 item. I had to growl at him to be careful, of which when it was put inside, he pretty much dropped it on the floor! Thankfully it wasn't broken.
If someone can ask Scott which box the big red round salt lamp was put in, that would be brilliant. I've been through all of the master bedroom boxes and I can't find it. I also can't find our prescription medication.
The blokes that moved both in Auckland and timaru were very good. Only one small thing I updated the drop off address but it wasnt passed on. The Timaru guy rang me so all good.
Guys were really good! Friendly staff! Couldn't recommend them enough.
All good. Your staff are very respectful and courteous. Pleasure to deal business.
Very careful and professional, no collision in the process of moving furniture. We are very satisfied.
Process and price
- The booking and administration process was quick and efficient.
- The price was good by comparison to other quotes received (some were close to double!)
- There were no nasty surprises
Napier collection crew
- 10 out of 10
- Absolutely professional, friendly and a pleasure to work with.
- Excellent driving skills - we still don't believe they got the truck down the driveway.
- We could see that care was taken to protect all our belongings.
Auckland delivery crew
- 11 out of 10
- Also absolutely professional, friendly and a pleasure to work with.
- Again, excellent driving skills - the driveway was awkward and on a steep slope.
- Incredibly helpful - ensuring every item was placed EXACTLY where we wanted.
- 11 out of 10 due to extra helpfulness and steep slope that goods had to be carried down!
Please be sure that this feedback reaches the crew, and let me know that this has been done.
We were really happy with their team work and was a job well done.We did notice that the freezer had been damaged from the weight of the freezer and the trolley had dented the front in two places.