Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThanks for moving our stuff. Movers were lovely and great to have a laugh with which made the move enjoyable. Hard to get in contact with movers on the phone and spent a lot of time on the phone on hold.
Great move, pleasant staff, easy communications with all. Very polite. Thank you ⭐️
I found Conroy on the whole to be very professional, certainly the packers. Unfortunately not the greatest of care was taken on the delevery & damage was caused which to be fair is being fixed. My package was a full unpack but I didnt get this and it seems the head guy wqasnt aware of this but the others were. My tvs were left wrapped up and I had to put them together myself.- I would have thought this was part of the service for unpacking. The team were very friendly, however the delivery felt a little rushed.
I have used many moving companies in the past and will say from day one when I met Derek I felt very confident everything was in control.
absolutly love your team and how professional everyone is!!
The crew who moved us on the day were excellent - we couldn't fault them. We did find it hard to contact your company on the day though and we would like some information about picking up the empty boxes after the move.
I have used Conroy's on several occasions over the years. They are very professional, helpful and so easy to deal with. At both pick up and delivery end they make everything hassle free. Thank you once again absolutely my preferred removal company.....Lynsie.
No issues really, was all good and team were great to work with.
Prompt, efficient service. No breakages nor damaged furniture. Staff were friendly, followed up queries quickly and provided reassurance. ZRemoval and delivery first class. All cartons collected following move. Polished service all round. Definitely be recommending Conroy's. Absolutely superb.
Movers were awesome. Only improvement would be the ability to book a specific time :)
This is a small complaint in the grand scheme of things but I'm very annoyed that 2 full boxes of goods were completely destroyed in the shipment. My certificate of insurance states "full cover" but am now advised that it is restricted cover and I won't be reimbursed for your negilegent handling. I was never advised of this prior to leaving Melbourne. The whole process was very poor in regards to communication and now Conroy says it's not their problem. Very disappointed.
Although being assigned a contact for our removal we had to call the day before to determine details of when your yeam would arrive.
We were advised that at least 3 staff would undertake the shift. Two arrived but one sat in the truck for the first 3 hours. The other person was trying to shift heavy furniture by himself and put holes in the wall - some very significant. We had to assist in carrying some of the large items to try to reduce damage to both walls and our furniture. We ended up carrying most of the boxes down to our garage (a 3 storey house). Forunately we had already wrapped items that was meant to be par of your service as progress was very slow.
Additional staff turned up late morning and things then improved. Mr Elliot also turned up to asses the damage and undertook to have this repaired. As the day progressed more turned up and the shift was completed but it was extremely stressful. Despite clearly labelling fragile boxes we did end up with several breakages as we found that the staff took little regard to the signage in the rush to get things shifted.
Overall a very bad experience.