Customer Reviews

Overall, the experience with Conroys has been excellent.  The Australian based team who quoted us and go tthings moving (literally ) = excellent, Mandeep in Auckland operations = excellent, Lisa in accounts = excellent, the Wellington ops team - excellent, Kate and the lads who moved us in - excellent.  Te thing that I was most impressed with was the overall communication.  Not just to us but internally, the left hand KNEW what the right hand was doing at Conroys.

Overall happy with the experience of using Conroys, great unpacking team and nothing was too much trouble. There was a miscommunication in terms of finsihing off the job - we moved in on a Wednesday and not all items were unpacked or furniture reassembled. No one from Conroys turned up on the Thursday to finish the job and I had to follow up with the Delivery Manager. Guys were already allocated to other jobs on that day so we had to wait until Friday morning for the remainder of the unpacking/reassembling to be finished. The two staff who came to help on Friday morning were excellent - worked efficiently and reassembled furniture well. 

Additionally, our shipment had to be fumigated due to live spiders and grain being found in our shipment. I would have appreciated being told in advance of the fumigation about the process and the chemicals used and consulted about this, especially with Methyl Bromide being used. Consequently, we are unable to recover and use our mattresses and pillows, and if our insurance policy does not cover this cost, it will be a very large expense for us to have to pay for. 

Disappointed as my kids hand casting ended up broken into pieces. I had mentioned this when our stuff got picked up, I also asked if you wanted us to wrap it all up but I was assured it will be taken care of.. it wasn't  wrapped properly .. all it had was a bubble wrap that I had put over it. It was heartbreaking to see them arrive like that. Team in Australia have taken pictures for reference and they said that was how it was received. Very disappointing, I did this form last week as well and no one has contacted since.