Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersLeft many messages both e-mail and phone for Brooke Hart. Never had any reply which was so so disappointing.. Busy time for all of you but I don't understand why someone did not get back to me. Thankfully I finally got hold of Jo in Auckland and she connected me and my neighbour with the Tauranga office - Shane? I'm sure he will be so pleased that this removal has been completed. Thanks Shane. And to the 2 lovely guys who delivered these items to me on Friday 18th A HUGE HUGE THANK YOU. So appreciated your humour. You made my day!!!
Thanks so much for your services, the delivery arrived on the day that we requested and it was a huge relief for us that the timing worked in perfectly. Sending a young lad down to his first flat had its own anxieties and having his gear delivered that day he arrive meant he didn't have to sleep on the floor! So thanks again. Brilliant service. Cheers
Lynn, from Conroy, has been amazing through the whole process. Always communicating any updates as they happen, answering my emails over and over through several weeks. The staff from Napier/Hastings were also excellent, reaching out to set up delivery and really helpful at moving all boxes, bits, and bobs into the house. My mattress was missing initially but they were able to locate and deliver in under a week.
I would certainly use Conroy again and recommend to anyone!
Great team. Felt really comfortable just to them to get on with it
My elderly parents were overwhelmed & anxious about moving homes. The team who packed & moved their home were patient & reliable. They were polite & lovely, even when my parents got a little testy :)
Cam was well organised & the team did a great job. Joanne was easy to work with to sort the details out.
Many thanks for your help. Emma
It's proving difficult to remove stickers from my furniture- it's a small thing but takes a lot of wasted time to remove them.
please use better quality stickers
The duo from Conroys were amazing! They were incredibly hardworking, efficient, calm and organised. I have a child with a disability and they were very conscientious. I was relocating from Auckland to Hamilton and it was the easiest move to date, and I have moved several times. I highly recommend them. They were also considerablt cheaper than anywhere else !
Your friendly, helpful team were a pleasure to work with. No request was too hard... even in the face of adversity! Their smiles and polite efficiency were a godsend.
Great service.
We are very disappointed in the service we received from the Napier branch. During the quotation process we were very specific about what items needed particular care and at no point in the packing procedure did those items receive that care, in fact several are now damaged (including wooden side tables, a rimu chest of drawers and rimu headboards). The team arrived over an hour late and with a vehicle incapable of making it up our driveway (again, we had a physical quotation, this should have been noted), resulting in our driveway being dug up and left in a mess. The team's attention was also brought to an upstairs wardrobe which could have been dismantled but they assured us they could manage and then it started to come apart whilst being handled incorrectly down the stairs (incorrect weight distribution probably) and consequently is completely damaged and will require specialist repair. Mattresses - we asked for mattress covers to be supplied and they were not. We then had to wait while other staff from across Hawkes Bay brought the bags and even then, the wrong sizes were brought. The team also frequently changed throughout the day meaning we had to repeat our instructions several times. I also didn't appreciate the smoking and vaping around our household items either.
Absolutely fabulous service from Wo to Go