Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThank you Conroy's for your excellent service. Our goods were first moved by your company in 2020 from Sydney and my first impression from there was how friendly the staff were and how efficient the service was. I still remember speaking to Colin when he was oz and then seeing him again in the akl office. From then on I had to store my goods at the akl warehouse while trying to look for a house. My goods were always looked after and Cindy in the accounts team helped me with late payments and always reassured me I would be looked after. Thank you also to Sally and the operations team for organising the move at such short notice, delivering with ease and stacking boxes so neatly in the garage. Have already recommended your services to many! Thank you again.
Communication was not great. Responsiveness to emails slow, better to use phone.
On the day I was finally told of the time I could expect the truck.( I had emailed enquiring but had no response, so phoned them). It was 2 hours late, arriving after 5 o'clock. The loading was speedy, no covers put on the couch etc. No labels to identify my load. I'm hoping it all arrives safely the other end. I have used this firm before and had such good service, I used them again, but service not as good by a mile.
The guys doing the move were lovely.
The crew in Auckland forgot to add my pickup into the run sheet so it was 5 hours later than it should've been. And the pick up only occurred because I called and double checked after having been emailed the time it would happen came and went. Trying to get in contact with anyone was an absolute ball ache and we kept getting our call diverted to another person who wouldn't answer or who had voicemail on and there was no clear specific person designated to problem solve. This meant I missed 2 appointments waiting and added a bit of stress to an already stressful time.
Then once I was in Christchurch, the guys turned up and delivered my furniture except were missing my mattress. I tried to phone but again no one would answer so left an enquiry message which was answered and they finally found it in Auckland still. I am still awaiting for this to be delivered.
Your company has one job and it seems you can't get any aspect of that right. I wont be recommending Conroy's Removals to anyone and certainly wont be using your appalling services again.
The 2 men who moved our furniture etc from our garage into storage were awesome. Nothing was too much trouble. Thank you guys.
The 2 men who moved our furniture etc from our garage into storage were awesome. Nothing was too much trouble. Thank you guys.
Excellent service staff polite and efficient a pleasure to deal with and at the UK end Our contact was brilliant and must mention the two lads the delivered my good yesterday were very good nothing was too much for them i can't praise them enough. Many thanks to all concerned.
Getting a quote took 6 days and 3 people but once we got past that, the movers were courteous and took good care of my gear. I'll be getting you back for a house shift in a few months. Special mention goes to Olive R. She was patient and made it happen for me finally.
very efficient loading and unloading. Good communication with everyone from start to finish
Great communication with Brooke from the first phone call. Lucas and Ben did the shift and the were great guys, hard working, obliging, pleasant and efficient. Well done! We will be using you again soon for our next shift.
Really competitive price, but the guys were very late (2.5 hours) and unapologetic on moving day which caused me a massive amount of stress. As a consequence i had to leave to catch the ferry across the strait before they had completed the load.Two large & expensive potted plants and an empty gas bottle have gone missing, or were missed when loading.
Conversely the guys here in Nelson who delivered were really great, efficient and actually early!
All in all a satisfactory experience but could do better at the Wellington end.