Customer Reviews

I booked your removal service online a month or so before my move. I received an acknowledgement email with a quote very quickly and confirmation of the move. No problem there. A few days prior to the move I checked in with your local office and was told the operations department would ring me the day before the move. That did not happen so I rang your department the morning of the move to check everything was in order. You should have rung me - not the other way around. My truck was booked for 12 noon. It didn't arrive and after waiting for a while I rang your office and was told it would arrive within half an hour. That did not happen either. It eventually arrived at 1.40pm and I was given no apology or reason for being late. The lateness of their arrival also impacted on the people who were waiting to move into my house. The 3 guys who moved me were pleasant but seemed slightly disorganised and inexperienced. They ran out of blankets to wrap my pictures in and didn't seem to have room on the truck to load everything so I had to put a few more items in my car. The unloading at my new home didn't finish until 6.45pm - awfully late. The supervisor gave me a form to sign and to write down if there was any damage which I thought was really silly as I hadn't had a chance to check. Since then I have noticed a small gouge in my dining room table and some of the paint has come off one of my bedsides. As I'm sure you know, moving house is a very stressful experience - particularly when you're on your own as I am - and my experience with Conroys added to that stress. I would have expected a far better customer service experience and for the truck to arrive on time or someone to let me know if it was running late rather than me having to make the call. All in all not what I would have expected from a well known company such as Conroys.  

Hi

Thanks to the team who helped me move house today. Eric, Steve & Richard were fantastic. 

Regards Dianne

Great service, Auckland to Dunedin with lockdowns and restrictions. We had a full storage unit moved with care and delivered on the day arranged The removal guys put the heavy furniture and applianes in the right places and were very helpful. Highly recommend, thanks Conroy.