Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others1st I would say Alfie is a neat young man he's very good at his job fantastic manners .Him an Kolby work great together.As for our Kolby he's the best no one could beat him manners excellent nothing is too much.The Napier broke my table top Kolby took photo an sent to his boss.Also got another broken glass it surrounded by a stone bottom candle fits inside.So all the best to the boys I've had Kolby 3 times now.You need to send him to Napier to show them how to pack.I was very upset with Napier.Good luck Alfie and Kolby you're the best.Sheryn.
I must especially thank your team for their time and patience shown to me from June 2021 when it started, then due to cancellation of flights etc the constant amendments I had to make to my original request. My emails and phone call requests were always attended to and left me feeling confident and stress free because you gave your assurance that everything will be fine which it was. My packages left my address in Sydney on 3rd November and got delivered to my address in New Zealand on 7th December.
Highly responsive and efficient.
Polite and efficient.
I had excellent service the whole way through. I would like to thank John Rowden for his help . He was very patient and easy to deal with. He is an asset to your company.
Excellent service from telephone receptionist, quotation presentation, pick up, and delivery. Couldn't be better.
I didn't experience any service that would need improving. Thank you, and keep up the good work.
At this point the goods have not all been delivered. The Te were two lots - the Christchurch goods have arrived but the Wanaka goods are still sitting in Christchurch according to Olive Raj. It would be very good to get some communication about this please. Otherwise, your service is great! Thank you.
Great company to deal with quick responses, efficient service and the moving crew were friendly and very hard workers
We had great service from the Porirua crew. We had the same driver for pick up and delivery, he was excellent. It was also great value for money.
The staff were just great. It was a terrible day when they were packing and the next day moving to the Wairarapa was held up due to the legal handover. The guys were so patient and helpful both days.
Hi there, I was intending to write even before I was sent this feedback form. I had an excellent experience with Conroy. We organised our move last minute, it was very stressful, and the woman who first set up our video walk through and account was so reassuringly efficient. Everyone I spoke to was helpful and polite, and we had absolutely no issues. The people that packed up our house were fantastic - even going away to sit in the car for half an hour when we hadn't managed to get our toddler out the door. You provide an excellent service, way ahead of our experience moving from Australia back to NZ only a few months ago (with a different company). I was ready to recommend Conroy far and wide, that was until the Conroy unpackers arrived in Papanui and told us that of the 3 of them, only one of them had just his first covid vaccination (and only the day before, I believe). The other two were completely unvaccinated. If you are sending people into homes, they need to be double vaccinated. We won't be using Conroy again or recommending you guys until you could reassure us that you are not sending unvaccinated workers into homes where they may come into contact with unvaccinated children (like ours), or the medically vulnerable. I hope you consider your responsibility to the community and make some changes, as you clearly have an otherwise great company.
First lot I sent was no problem so far.
Second lot I sent has been a desaster, It took nearly 2 months to get the insurance for the shipment sorted as the description on the paper work was nothing to what was written on the box. All of the items were very damaged and I am still trying to get the insurance for it and Mike is being very hard to deal with, I have filled in the claim, atached photos and quotes, no I dea what the problem is as you can see clear as day what the damage is. so so so disapointed.