Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersCannot fault your service
Polite and respectful
The boys did a great job. They were polite and respectful. They appreciated the refreshments we provided.
4 stars
Great communication about when they were arriving. We had Conroy pack. Great time saver. Glasses and crockery were well packed. Plenty of paper used. Only downside was the use of stickers that were hard to get off furniture and they put my sons expenive shoes in the washing machine. Our furniture went into storage for a month and they mouldy and ruined.
2 star review
Not a great experience. First of all, it was difficult to talk to an actual person to discuss some specific issues around removal. I sent emails and left messages requesting a call. No one called me back. When I did get a response, the messages were unhelpful, curt and verging on impolite. Not being able to talk to someone made it unneccesarily stressful. Secondly, at the delivery-end, I discoverd a chest of drawers had been badly damaged in transit. There were numerous scratches and and one leg had lost it's corner brace, and the others legs were loose. The whole unit is now unstable and wobbly and needs to be repaired. I would not reccomend Conroys to anyone who expects a basic level of customer service or who cares about their stuff.
5 stars!
4 stars
Just one comment that we had to chase up when the packers would be on site to start packing.
3 stars
Packers were very good, helpful and friendly. Delivery was ok but I thought valet packing meant unpacking and putting into cupboards or drawers but apparently it means unpacking onto a flat surface only. I am elderly and not in good health and didn't realize this so found it hard and tiring to put everything away in cupboards and drawers, especially in kitchen and with ornanments putting into display cabinets. This was not made clear to me when booking. Also unfortunately one piece of china that was sentimental to me as a wedding present from my grandparents was broken and it's a discontinued line so will be hard or impossible to replace.
Overall a good service. Arrived with everything except one item arriving safely from long journey around North Island.
Polite and efficient.
The guys did a good job. Polite and efficient.
Smooth and efficient
Great team of four men. Move was smooth and efficient.
Really great experience
Really great experience. Always kept informed of developments, holdups and updates. The delivery went extremely smoothly and the vrew were friendly professional and great to work with. Wish I had used Conroy for the whole move from packing in USA to delivery in NZ rather than just delivery and unpack in NZ.
5 stars!
A great experience
I had a great experience with Conroys. The guys who picked up and the team who delivered to my new home were great.
The only little issue was they arrived one hour earlier than I had been advised the day before and also when they delivered to my new home, I had been advsied that they would arrive at 10.30am but they actually arrived at 9.30am and I wasn't yet at the house to let them in. That was no big issue and I guess it's better to be early that late.
Only 2 small things were broken in transit - a standard lamp and the glass on a picture.
We have used your services four times within NZ and to and from Australia. We have been impressed every single time and cannot fault your service. Everyone we have dealt with along the way have been fantastic and very helpful from packing all the way through to delivery. Thank you.