Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe packing of the truck and move itself was excellent and our items arrived all in one piece. We really admired how the packers worked getting everything in the truck like a tetris. However there could have been better communication when our load did not fit on the one truck and some things went elsewhere temporarily. The quoting seemed inadequate as to volume of items. There was insufficient resource to pack our house into boxes and we ended up doing quite a bit of it ourselves in order to meet our deadline for moving. This seems to be a by product of the challenging times we are in with covid and staffing. We imagine this is typical in the removal industry.
Fantastic from start to finish. Everyone was lovely to deal with and the communication throughout the process was faultless. Due to circumstances we had a last minute change of address but Conroys still managed to juggle things so our goods arrived the same day. Fantastic people and I would definitely recommend them.
Hi I have a few damaged items, will get back to you.
Good service - but waiting for a response regarding a breakage
We would have preferred to be notified a day before delivery as the truck did not stop in Hamilton on the 8th day ( working days)..n ended up going back to Napier n reschedule date of delivery which was 11th day of delivery..a lot of work for Conroy as well having to re transfer goods onto a 3rd? truck in total..too much man handling" of our stuff.
5 stars ⭐️ all the way the best service
Wonderful correspondence from the whole team, thank you! And delivered with a smile :)
Absolutely fantastic, wouldn't use anyone else, everything about conroys is great service from first to last contact Highly recommended
Great removal guys who work efficiently and with care with your belongings. Good communication the day prior to move day. However difficult to contact office administrator with a query Finally spoke with her on the phone 3 days after I initially phoned leaving 2 messages on her direct line and trying to contact general reception for her Frustrating as I had an important query. Also on 2 occasions on an e mail from Conroy it stated the invoice must be paid in full prior to move. On querying this I was told this is not the case and you are to pay after the move. Conflicting information which is frustrating and means trying to contact Administrator again ! Otherwise great. This is our third move with Conroy so can recommend them
The guys who came to the house were very good. However there was a serious lack of man power. I work in health and safety and Coroy management sending two men to unload 2 x 20 foot containers it unsafe.
The loading of the the conatiner was the mani issue I have. I moved my household goods from NZ to Ireland 7 years ago in a 20 foot container. The packing was terrible with massive waste of space. Boxes with one or two items with reems of paper packing. Once we had unloaded and reloaded storage container there was very little left. Baring in mind the 2 x sofa beds were not going to come, only that we were forced on the day to use a 40 foot container with an added cost of approximate $12,000.
What a pleasure to deal with your company. From start to finish. We are very satisfied customers. Kind thanks.