Customer Reviews

This was the third time I've used Conroy Removals and it was not the same service I had expected and come to know in my past experiences. The fact that you no longer provide boxes, even recycled boxes, free of charge is the first thing that I noticed that was different and very surprising to me. This wasn't clear when I accepted the quote.  I also paid $7 for a King plastic bed cover that I never received - the truck that came to drop off the recycled boxes and the bed cover didn't have a size big enough for me, despite me making the order. I ended up using a plastic cover my parents had brought with them just in case I needed it. 

On the moving day I had to call two people (one responded to my phone message on moving day with an email! Like I would be checking emails!) to find out what was happening as the truck had not turned up well after 1pm. (I was told between 11 and 12 arrival).  When I did finally get hold of someone, they told me of the issues in the morning with a driver calling in sick with covid, so the truck was late leaving Napier. I understand that this is a tricky time but I should have been notified that the truck was late. I had house inspections at the property I was moving out of and in Napier on that day. It was very stressful. It really isn't good enough that I had to call to find out what was happening and when the truck would be arriving. It's not the customer service I had expected from Conroy.

Next time I move, I'll be considering other companies much more seriously. 

The guys who did the removal and delivery were great. I have no complaints with the job they did. Nearly everything arrived in great condition. 

A great team of guys who worked well together in a really collaborative, problem/solving way. They were so polite, kind and obliging. We would love to have all of them back again if we needed to move. 

We moved from Hamilton to the top of the South Island and unfortunately the overall service was poor.  Communication post-payment regarding pick up and delivery was minimal and initiated primarily by me.  An item was 'lost' and delivered two months after pick up. However, the service of the Nelson office and its staff was very good. They were very helpful and provided regular updates regarding the lost item. 

Only thing i would like to see is the removal of the packing boxes say a couple of days after delivery.

Packaging of older furnature needs to be better.

Fantastic service once again from Conroy's Christchurch.