Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThanks, awesome job and great communication all the way. Made moving from overseas a breeze.
Your removal staff were exceptional, great communication & service.
Email communication can be improved. I had to revert to sending "one-liner" emails to get specific answers. Some emails were never responded to. Goods were delivered a day earlier than the booked date, with 10 minutes notice. Phoning the office to get the wrapping material picked up was an unfriendly experience.
Seems like there is a disconnect between the sales department and the people doing the delivery. Docket states "Delivery and Unpack", yet this did not mean that the goods were unwrapped or unpacked despite the fact that I asked the question and was told that it would be. This was quoted and paid for in advance.
Communication and help was good regarding customs preclearance, in contrast.
I was in high trepidation about moving from Australia to NZ during the pandemic. I expected massive delays, extra port charges, lockdown-related delivery hold-ups. I even expected loss and damage. But I need not have feared. My items were collected from Melbourne in August (after I had flown out) and delivered safely to my new abode in Red Beach during lockdown in October. (whereas my uncle, moving with another company, waited 7 months for his arrival!) John in Melbourne and Colin in Auckland were almost like the same guy - extremely helpful and reassuring with an answer to all my probing concerns. The admin staff came through with regular email communciation, and were great at helping me with customs forms. The delivery guys maintained all the Covid protocols and I was impressed by how carefully they handled my furniture, and gently placed my boxes in my new home. All furniture was well-wrapped. Nothing was damaged, and a portable aircond unit was the only thing that went astray (left behind accidentally at biosecurity) - it was quickly recovered and delivered to me the next day, with prompt phone calls to let me know. The cost of my move was reasonable and I was informed there would be no unwanted port charges as the potential for these had been absorbed into the overall cost, which seemed very fair to me. I don't plan to move internationally again, but I would happily recommend Conroys to anyone who is!
The move went so well & the staff in wellington & here in Blenhiem were really fantastic would highly recommend this company to everyone thankyou guys
The girls that completed the packing for me did a excellent job. The coustmerr sevice was also excellnt ,and Scott was great to deal with.
Very satisfied
Goods were delivered without any hassles