Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
The ratings I gave above does not reflect on the staff I dealt with organising my move. They were excellent. But when my belongings were picked up to be transported (I was not present) I very personal piece of antique furniture was broken. Not their fault but the piece that broken off was lost. It wasn't packed into a box or a box of belongings, it was not secured. Every time I think or look at the piece of furniture I see red and feel loss
We had great service from Conroy Removals.We'd recommend them to anyone wanting an efficient ,friendly,professional move .
Job well done
Fantastic careful packers, especially with art work and Antiques. Boys were great in the care of moving on and off the truck. Very helpful and polite. Best move in a long time. Thanks
I didn't received very good communication as to where my furniture was at all. I had to be the one to be chasing up for all updates and turns out my furniture arrived a week earlier into the city than I was initially told about. Luckily I called to get a better update. However it was disappointing that I didn't receive a call/notification when it arrived in my city.
I didnt receive any communication when the movers were arriving. I had to email for this information as I was advised I would receive a notification 1-2 days beforehand but this wasn't the case. I was running an errand and I received a call that the movers had arrived. But my email was still empty of a reply from my initial question asking when they were going to arrive. By the time I got a response (while uplift was already in progress) the reply advise they will be there for uplift 2 hours after they arrived (movers arrived 9am and my reply advised 11am-1pm).
A similar situation happened for the drop off. Once I chased up for updates on the Friday I finally organized a date for Tuesday and said most likely will be PM appointment but they will call me 1st thing on Tuesday to get a better idea. This did not happen. I had to chase up with 3 calls and an email (all calls went to voicemail) I finally got a call around 11am advising between 3pm-4pm they will be there. However, I got a call advising they were there already at 2 and waiting so I had to rush home, if they were running early why not advise me when they are on their way not when they are already there!!
My final and most unsatisfying and extremely upsetting and disappointing part is majority of my furniture was damaged and have made a claim to receive compensation. It's highly disrespectful that as many of my personal belongings were damaged when 1. I pay good hard earned money of mine to buy nice things for myself and 2. I pay good money for you to move and be advised they will be safe and protected and then most of it comes back damaged!!
The only good part was the movers at my uplift. They were very nice and respectful of my belongings and lovely to have in my home.
The rest of my experience I have left upset and disappointed.
I was very happy with Conroy's service. We have moved many times and this move would have been the most straightforward, without incident. I was especially impressed with the guys who loaded our belongings from our Auckland apartment, especially Darcy who happily answered any questions and concerns. He is definitely a credit to your company and made me feel that we were in good hands. The guys took great care of our big pot plants, wrapping them well. Everything arrived in great shape. No damage to anything. I would definitely recommend Conroy's and would happily use your company again.
We had two removals - one to Wellington and one to Auckland. Both had breakages and the Auckland delivery was incomplete with 4 missing items. Comms from the Napier office was great. I will wait for the other items to be delivered when found. The antique chair has been taken away for repair.
The service provided was wonderful. Communication was excellent, punctuality excellent, The packing and removals process was smooth and highly professional. The people who carried out the work at both ends of my moves were kind, polite and exceptionally hard-working. Nothing was too much for them. The whole experience was better that I could have imagined.
Thank you.