Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersLeft disappointed with this service. Initial communication where staff gave the impression they didn't want/ need our job. The person who ended up organizing the move was not even aware we were on their list. Deeply disappointed that minimal care was given to the stacking/ packing of truck to ensure goods were safely placed. Also the lack of wrapping of items led to damage of goods. Hugely disappointed that no responsibility on conroys part for this is acknowledged, and that the purchase of insurance covers packers inability to do a job efficiently/ properly. For some unknown reason the truck turned up for delivery with the padlock undone. Finally more disappointment to hear that staff do not enjoy their job... which obviously reflected in the way they perform or not perform.
Bulk of the goods were delivered on Tuesday/Wednesday (1/2 Feb). Still waiting for the remainder of the goods to be delivered. These were picked up 27 Jan. They're pot plants. I'm worried that they may not survive 11 days after collection.
If someone from the office could at least give me some notice as to when to expect these please.
Did they happen to find a castor to a chair in the truck? We lost one. Overall the team that moved in the day were amazing.
Guys were excellent. Surprised tho that to supply packing materials you charged $320.00 for all used boxes and 6 rolls of tape. No bubble wrap or paper.
Note: I am not sure if I would actually use Conroy again or recommend you to others.
The container with my household effects arrived in Lyttleton on 31 December 2021. It then took over four weeks (!) before Conroy was finally able to deliver my stuff in Wellington. Communication was absolutely terrible - I always had to call and email for information. If I left messages, my calls were not returned. There was no proactive communication from your Wellington team.
Delivery of my household effects was on Wednesday, 2 February 2022. I had to call on Wednesday morning to get an approximate delivery time! To me, that's simply poor customer service and not acceptable.
Note: I am not sure if I would actually use Conroy again or recommend you to others.
The container with my household effects arrived in Lyttleton on 31 December 2021. It then took over four weeks (!) before Conroy was finally able to deliver my stuff in Wellington. Communication was absolutely terrible - I always had to call and email for information. If I left messages, my calls were not returned. There was no proactive communication from your Wellington team.
Delivery of my household effects was on Wednesday, 2 February 2022. I had to call on Wednesday morning to get an approximate delivery time! To me, that's simply poor customer service and not acceptable.
Great service, very hard working and friendly staff at both ends of pick up and delivery of my goods, customor service as well works very efficient and professional. I myself had personal issues with my partner terminal wit cancer who has since died 4days after delivery of my goods , frm the beginng Al staff were genually saddend by my issues which seemed to make them work harder. All round it felt like they were family which I was very greaful and humbled to have thanku. CONROYS ..
Great service with excellent communication, I would recommend using conroy to others.
Super kind and helpful removal company. They respond very quick by email. Mandeep from Conroy Removals was always pretty patient, kind and helpful with all the documents especially with the time difference to Germany. I can highly recommend Conroy Removals. 5 ***** :-) . Cheers Theresa
Johnny and his team worked efficiently in a friendly manner.
The only setback for us: one of two wooden spires on a dresser/drawer broke during shifting into the new house, at the front door. Cheers.
Great Job very efficient stress free move