Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersSales consultant and physical removal staff were excellent to work with did a great job and are really nice men.
Unfortunately administration/office staff not so good, very difficult to contact our designated move manager, in fact was never able to contact her, also despatch gave very little to no advice as to when truck were arriving for our out of town deliveries. One staff member was extremely rude to one of the recepients of some goods, we had specifically asked that they be informed prior to arrival, they were told off in no uncertain terms for not being there when the truck arrived. When delivery was made the driver was very apologetic for the treatment
Long delivery delay. We understand this was due to many circumstances outside of your control, but more communication would have been appreciated.
Several items were left behind because they would not fit in the container. But when the container arrived there was a good six feet of space between the doors and the packed items. More than enough space to accommodate the bicycles and a few random items we had to leave behind.
This was the third time I have used Conroys to move our household goods, the first was from Napier toChrist hurch in 1984. They remain highly rated by me for their friendliness, cheerfulness and efficiency both in the office and on the trucks, often going beyond expectations to deal with our particular needs. They also get the job done in good time without unnecessary delays! No breakages, except one picture glass which was caused by me!
We relocated intercity from Auckland to Wellington. There were a couple delays in the programme but the Auckland rep (?) was professional and communicative which made the wait times fine and the guys were that showed up were friendly and efficient. An item was lost on delivery but the Wellington rep (Campbell) relocated it quickly and made arrangements for a quick and easy drop off. So not 100% smooth but a great bounce back on both ends and we really appreciated that aspect. Would recommend again, thanks!
Friendly staff and great guys looking after my furniture.
Informed me about my move and good communication along the way.
only a couple of glasses broken but that would have likely been my packing .
We really appreciate your friendly and very helpful staff thank you.
The service was excellent right up to delivery . Communication was excellent. HOWEVER at delivery there were 5 wooden boxes that had been loaded by forklift but were expected to be lifted off at delivery end . We felt so sorry for Billy and Dan . The tool boxes had to be unpacked in the container and we had a chain of people lifting each single item out . This took time . The boxes had been labelled as needing a forklift .
Crews worked hard (particularly the first day) and were very willing to be flexible and cope with our changes of mind. Only complaint was the damage in transit to LCD screen which may have been dropped when delivered to the new building on Tuesday
The carriers were excellent.
Great service really nice polite people who were careful and advised us with a phone call prior to arrival