Customer Reviews

We are very disappointed in the service we received from the Napier branch. During the quotation process we were very specific about what items needed particular care and at no point in the packing procedure did those items receive that care, in fact several are now damaged (including wooden side tables, a rimu  chest of drawers and rimu headboards). The team arrived over an hour late and with a vehicle incapable of making it up our driveway (again, we had a physical quotation, this should have been noted), resulting in our driveway being dug up and left in a mess. The team's attention was also brought to an upstairs wardrobe which could have been dismantled but they assured us they could manage and then it started to come apart whilst being handled incorrectly down the stairs (incorrect weight distribution probably) and consequently is completely damaged and will require specialist repair. Mattresses - we asked for mattress covers to be supplied and they were not. We then had to wait while other staff from across Hawkes Bay brought the bags and even then, the wrong sizes were brought. The team also frequently changed throughout the day meaning we had to repeat our instructions several times. I also didn't appreciate the smoking and vaping around our household items either.

My initial call was told you couldn't provide a labour's only from my garage to my upstairs as I was lead to believe when I moved to HB in 2020 from West Coast SI. Having had the house total refurbished which took longer than I thought it would.  Also that you were too busy to provide labor.  However I rang back a few days later and couldn't fault that call or service.  Needs to better staff training on products and service you provide.  I was pretty distressed after my first call.  

We’ve had quite a negative experience with Conroy Removals. Much of the move went okay but we were left with some seriously damaged furniture which could have been prevented if the company had followed what it preaches on its website.

The problems which affected us are the result of management practices of wrapping and packing and staff employment.

Wrapping and packing were not good enough. We had a badly scrapped coffee table, a buffet with chips all over it and a dented microwave – all the result of poor wrapping and packing.

Apart from the driver and a female staff the other workers were inexperienced – didn’t know how to use a trolley, disconnected the dishwasher and left it leaking or not strong enough, dropped an end of a wooden tallboy on a concrete path damaging it.  I had to help when it was clear the staff couldn’t cope.

Other issues: there was no inventory which has made it difficult for us to know if everything has been delivered. We are now missing a couple of small things and have no idea where they could be.  There was also little connection between what we were quoted to be moved and what was picked up.

Insurance - when I contacted the Christchurch operations, I was glibly told that the damages would have to be sorted through my insurance as I didn’t take out insurance with Conroy’s. Not good enough. I will not use my policy to cover mistakes which go the heart of Conroy’s being a competent removal company. None of the damage which I observed would have happened and I wouldn’t be wasting my time writing this if Conroy’s have lived up to the talk on their website.

I would like to speak with someone from management to arrange compensation to repair our damaged furniture.