Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe shift itself was great - good and pleasant people who worked hard. However this experience with Conroys was marred by not receiving adequate notice of the shift start time. By 4pm on the day before I had not been advised of the start time. Phone contact led to 'leave a message' on three succesive calls. I needed to know the start time for organising my own life and therefore drove to the Porirua office to find it out. I mentioned the discoutesy of inadequate advice of start time to the driver. After the shift a supervisor contacted me and he was totally unapologetic about the late advice and my having to go to the office- I am a busy man he said, I would have phoned you at 5 pm. This did not seem a very customer focussed response or to take any account of the fact that customers need to know in good time whether they will be shifted in the morning or the afternoon - 5 pm the day before is not good enough. PS. I was organising the shift for your 90 year old customer.
Second time using Conroys. Movers were fast and nothing was too much of hassle for them. All of the items were taken care of an arrived undamaged. Highly recommend.
The reasons I have put no on two of the questions is there was damage to 3 of our items and also was not able to fit all our furniture into the truck and we needed to use a trailer as well there was no household items such as kitchen boxes etc and no personal items to go on the truck, therefore was disappointed that we had to make the additional trip usng a trailer which Cliff loaded and unloaded himself. We don't think that yhe truck was big enough in the first place. The guys were very pleasant and obliging to deal with and have no complaints there.
All aspects of the packing and moving were perfect - the people involved were excellent, simply 10 out of 10 in all ways.
When I was orginially getting a quote for relocating my belongings the person on the phone said that they estimate how much space it will all take and change from there but reimburse if it's been over catered for. My flatmate had a look when everything arrived and said that it would've only been around 3 cubic metres of things rather then 8. Just wondering what I can do from here. It also took longer then to arrive then what the person orginally told me.
There were also a couple of times where the comms weren't so flash. I was told that everything would be picked up on the 2nd of March and would be given 24 hours notice before coming to collect everything. Then on the day when I got in contact I was told that it was from that day it would be collected. Everything did end up getting collected that day but was also only given 20 minutes warning so was all just pretty messy and a but frustrating.
I also had a truck arrive at my place in Papamoa before my things arrived - however they thought they were picking up a couch not dropping my things off so not sure what happened there either.
Always professional and friendly, and especially understanding of the stessful nature of moving overseas. Made the process very smooth. Super nice people from administration staff to the delivery guys.
Everything went very well. The guys at the end were very helpful umloading the truck.
I ticked communication for improvement - just keeping in touch and letting the client know when arrival will be.
Overall a wonderful experience. Thank you very much.
Thank you so much for your excellent delivery service my furniture arrived in pristine condition the driver and his staff were very respectful that our driveway was narrow and made a difficult entry look easy. much appreciated
The service provided was excellent. The removal and delivering of our furniture was smooth and highly professional. The guys that carried out the work, at both ends of the move, were friendly, cheerful, polite and exceptionally hard-working. We had a large piece of furniture that was difficult to get into the house and they very carefully navigated it through a narrow doorway. Would happily recommend Conroy Removals.
The service provided was excellent. The removal and delivering of our furniture was smooth and highly professional. The guys that carried out the work, at both ends of the move, were friendly, cheerful, polite and exceptionally hard-working. We had a large piece of furniture that was difficult to get into the house and they very carefully navigated it through a narrow doorway. Would happily recommend Conroy Removals.
Have only unpacked half our boxes so far (3 days since boxes delivered). Found a broken ornament and a broken glass dish. So sad but probably not bad either.