Customer Reviews

Great service, really appreciated how the team dealt with unanticipated issues that occurred.

Great team on the day made it less stressful!

Only comment is that it would be good to know earlier what time they are turning up on moving day....it turned out to be perfect as they arrived spot on 8am but I only found out the day before that this was the time they were going to be there.

Head office told me staff would dismantle the beds on the day of the move, but staff were unaware of this and weren't prepared with any tools on hand for this purpose. Once tools were supplied the job was done with no problems. 

First, I found the booking process to be excellent. Being able to handle everything online was a dream for me, as I much prefer online interactions over phone calls. The moving team was friendly and approachable, which I appreciated.

However, I was disappointed with the overall pace of the move. While I understand that moving into an apartment can pose some challenges, this was by far the slowest moving experience I’ve ever encountered.

Additionally, this is the first move I’ve had where so much glass was broken. While accidents happen, it added to my dissatisfaction with the service.

I was billed for 5.5 hours, which included the team’s lunch break. I don’t believe I should be charged for time when work wasn’t being carried out, especially since lunch breaks are not typically paid time.

Finally, the last item—a table—took nearly an hour to move into the apartment because the legs needed to be removed. I sent my husband to check on the delay and discovered the team was waiting for another truck to bring tools. It’s unacceptable for a moving company not to have basic tools on hand. As a result, I feel I was unfairly charged for that unnecessary waiting time.

While I have made payment, this experience was disappointing, and I will not use Conroy again or recommend your services.

Items were missing in the original delivery (having been packed and picked up by the removal company a number of years ago) and still a major artwork is missing in a large wooden crate!  Items were damaged or broken in transit (or when moved in storage) and nearly all the fabric/furnishing items were moth eaten or covered in moths, so I will be talking up these matters with our legal representatives.