Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersCompletely professional and courteous
Great team work pleasant and couteous
There were good things and bad things. The quote system and booking in the job went well - I was impressed with the trunaround time in which someone came back to me. The price was very good compared to other quotes i received. What really let the service down was the poor communication on the operations side. The van that came to collect the goods from Wellington turned up unannounced at my daughters flat and neither myself nor daughter were there so one of the flatmates let the movers in and they took what they thought was meant to go. They left one thing behind and they took one thing that wasn't meant to go - there didn't appear to be a check back to the inventory provided which was concerning and no receipt for goods collected. I arrived after getting an SOS call from the flatmate just as the van was ready to leave. I had been assured that there would be a phone call regards pick up time so i could meet them and had even called that morning to see if i could obtain a time. In terms of delivery in Dunedin, there was radio silence. I called Christchurch at least four times to gain clarity on expected delivery - was told Monday, nothing happened, was told Tuesday, nothing happened and goods finally delivered Weds. Very frustrating as we have better things to do than sit around waiting for deliveries. So, a good start, but a disappointing finish. Would use again if these issues were rectified - it's just a simple matter of ongoing communication. Thanks for the opportunity to provide feedback.
It was so reassuring to see all of our possessions handled with the up most of care and professionalism. All packing and loading of the truck was carried out by one sole Conroy staff member and this staff member was so friendly and helpful in his attitude and work ethic. Overall, a truly amazing experience.
Everything so far has been great- prompt quote from Nathan & ease of shifting dates when our sale fell through, quick answering of any questions from Brooke. My packers we're fantastic & made life so much easier when my daughter got sick. And removal day was smooth- the boys did a fantastic job! All the team were very polite & friendly too. Hope the move into a new house at the other end goes just as well- thanks everyone- I really appreciate it all!!
Absolutely amazing service, the boys were efficient and professional, all of my belongings arrived in perfect condition. Will definitely be using Conroys for our next move.
we thought the packers and unpackers were very helpful and efficient. they represented the company extremely well and would be the reason we would use the company again if we were to shift again.
It's a shame, most of what you did was fine, but let down by an annoying lack of Comms. We knew when our shipment was available for delivery, and located in Wellington within a few miles of us, and it then took over a week to get the last short hop, and even getting it that 'fast' required me to chase your team, we heard nothing from them.
Fantastic team, fast, efficient and really chipper! Despite the pouring rain, they all had smiles and little laughs, made our move really pleasant.
Good communication. Moving guys were excellent, packaged our beds and were careful with everything. They worked in extreme bad weather conditions without a worry. Very pleasant and easy to deal with.
Thank you to the friendly team who delivered our household goods to our new home. They got everything in without any damage and made the whole process very easy for us.