Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe move went well. Thank you very much.
The Sydney Branch were fablous, the Christchurch however really let you guys down. I delt with Mandeep who really needs some coaching/training on customer service. She was incredibly rude. Zero active listening skills. Daniel then contacted me, to begin with was a little bit of a rough start however it appreared that things would get back on track. The kicker, I was promised a call by him to confirm drop off yesterday (Tuesday 12 April) by the Operations Team and I'm still waiting.
Side note, I'm a little bit perplexed why I've received this survey given final delivery hasn't occurred.
Very quick to respond and help while sorting a quote, however that is where the customer service stops. The afternoon before the scheduled move there was no communication of pick up time, I called and was told that someone would contact me on the day of move, impossible to plan around this. The guys who picked up the goods were fine, but then radio silence. Almost three weeks later I was calling daily for updates, the ladies on the phone were nice but were unable to provide an ETA or location of my goods and just told me to keep waiting. When the goods finally arrived the boxes were all bashed and there was damage to drawers and a fabric headboard was torn. Glasses were broken in boxes that had been insanely well packaged and wrapped with bubble wrap in their own boxes inside the main box, which gives me an idea of how they must through the goods around. The insurance excess is $250 and judging by other's experiences I am not sure that is a path I have the energy to pursue. I would 100% not recommend, at the very least you should be able to provide tracking or transit updates to your customers.
The packing was interesting... Firstly, I was disapointed that after politely asking the two guys to wear masks, one work the mask around his chin for most of the day, and the other just wouldn't wear one (mask exemption apparently, eyeroll). I was in a precarious position of knowing there there were/are very limited ferry sailings available, and if I'd had to postpone moving due to having covid, it would have been weeks before I could get another ferry sailing. Also, two very different approaches from the two packers. One used miles and miles of paper for wrapping non-breakable objects (such as plastic cups), the other didn't use nearly enough - for example, he placed 3 large ceramic garden planters one inside the other, with minimal packing, and with a HAMMER loose in the same box. FFS. The ceramic planters are now totally jammed together, and the largest one has a large crack in it. Also, one of the guys dragged a heavy cabinet across my kitchen floor, scratching the floor. I was told to phone somebody else to sort it out, which I have not gotten around to doing. Bit annoyed that this became my job to sort.
Delivery was late, and very poorly communicated. I had delayed starting my new job by a day, so I could be at home on the scheduled day for the delivery of my stuff. Some guy in Tauranga even rang me in the morning to confirm their delivery time of "lunchtime". At 2pm, wondering where they delivery team was, I contacted the office person, who discovered that my container had not even left the South Island! I get that covid has disrupted services (see above), but seriously, how did nobody think to let me know, especially after phoning me to tell me just that morning that it was on it's way!
The teams who packed and transported from sydney and delivered and unpacked in auckland were amazing, helpful guys with a lot of good cheer and goodwill, making it a far less stressful process than it could have been.
We found Conroys very accomodating and happy to by pass the online quote and the spreadsheet and jump straight to the virtual home survey. This was gretly appreciated as other companies had a delay of a week for a home survey and the inital quote numbers were very pricey. The other companies also made a fuss about our steel Jungle Gym, but Conroys were unphased figured it out without need for an extra truck (?!)
The team packing up navigated our driveway amazingly! My mother (not from Wellington, so not used to seeing big trucks go down step narrow driveways) was very impressed with their skill! They packed the container carefully and nothing was broken or damaged in transit. Thank you :)
They also worked with us to secure a Saturday delivery - which, I know, we didn't end up using. We appreicated the phone calls from the TGA team on the Friday to check in if we were able to accept a Friday delivery they were incredibly flexible when we were given access to the house a bit after lunch. My husband was on site for the delivery and said they were insanely fast at unloading - figured they wanted to get back home on a Friday afternoon ;) highly motivated!
Thanks for all your help with our move, every person we communicated with through the process was helpful and professional.
Really friendly and helpful staff
Household items were packed poorly ,inconsistent protective coverings applied to some items and not others, also incorrectly labeled boxes. Damage to the interior of property on removal and delivery. Damage to some furniture.
Extra cost incurred after communicating with opertaions the 40Ft truck and trailer would not be able to make it into the driveway.
Overall a very disappointing experience.
Excellent and professional service. Thanks guys!
Everything was made so easy. The guys in the truck were super.
What a brilliant morning I've had receiving our container of goods from the Conroy Australia team.
I'm sure there are other means...but I would ask that you extend my sincerest thanks & gratitude through the right channels to the team of 4 gents that attended, unloaded and unpacked the delivery this morning. They were friendly, professional and very diligent.
You often hear horror relocation stories...but I can honestly say, those people couldn't have used Conroy!!
The NZ team who packed us up in Howick just over 8 months ago were fabulous, the admin / storage team who kept us updated, great too and then today's seamless delivery was my Easter delight!! Can't tell you how much I'm looking forward to sitting on a couch and sleeping on a real bed ;-)
Honestly, what an overall pleasurable relocation experience...and not that we're planning on doing it anytime soon, but if these standards remain, it's a no-brainer which company I'll use again!
Hope you and your family are well. Wishing you all a very happy Easter break.
Thanks again