Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersOnly 2 people arrived to unpack a large 3 bedroom house lot, had prepared drive might not be accessible, however the message obviously didn't get through to the team on the day and they were exasperated to find the truck didn't fit and then realised they would need more help, we had to help them more than anticipated because of this. Everything was delivered on the day promised and was all undamaged.
Great communication, very friendly team who were efficient. Only downside was they did not bring any tools to disassemble our beds.
Everything was packed well and arrived undamaged. Very satisfied, would recommend
My only moan would be tht the old guy stressed me out from the ph call and when he arrived. Telling me it was a huge job and didn't know if they could do it. I had 80% of the contents outside. I panicked and called a friend to help because i was given the impression the job wouldn't get done in 2 hours as i had paid for.
The job took 1hr 10 or so minutes.
The move went well, I was extremely impressed with the young boys, especially the fair one. He politely guaranteed me the job would get done no problems.
My suggestion would be to the old guy to assess situations correctly and provide a nicer way to communicate. Not impressed with tht bit at all.
Otherwise the ladies taking the calls and the young boys made the service great! So ty i will be recommending your service 100%
Also the old guy ended up being nice and helpful would have been nice yo have tht from the start.
Excellent service, very professional. On time for the collect and delivery. Nothing was damaged
I had next to no communication from the office from the person assigned to us leading up to our move. When I did manage to talk to her she wasn't very friendly at all. I didn't feel important to the company at all. We were contacted by a person I presume was the scheduler informing me When the truck would arrive. They were late. It took what appeared to me to be a very long time to load the truck. There were only two guys to load, others were supposed to come but didn't turn up until the job was nearly done. They were nice enough guys, very friendly. There was some damage to our furniture even though they had wrapped stuff. I advised your office serveral days before the move that the truck would have to go to the back entrance to unload as the main driveway was far too steep and the back entrance was fairly level. The truck arrived at the main driveway and tried to reverse up the drive to no avail. I said to the driver I had told to office to use the back entrance. He told me he did not receive any notification. The only thing with the back entrance was it was not on concrete so they tramped dirt, sand and grass into the house, carpet is fairly new. It wasn't until I suggested they put some protection down that they did this.
So overall I wasn't impressed with the company, I'm afraid to say.
I spent what was to me a lot of money (over $4000) and I'm afraid I don't think I got good value for that.
We received great service from Kat for the quote and arranging the move and dates for us.
Mike and his team were at the house when they said they would be, on both pick up and delivery, which is awesome! We really appreciated that Mike was so on top of everything, while also being very low stress and really nice! Mike gave us full confidence as he's obviously so experience and took such care with our belongings. Knowing he would be the one on the delivery side as well gave us huge comfort. Mike and Duncan managed to get the truck up our long tricky drive with as little stress as possible. Mike's awesome, and we can't thank him enough for the amazing job he did. Duncan was also a pleasure to deal with and did such a great job on the Nelson side.
Mike's team of 2 in Wellington also did a good job. One very experienced mover, who was really great. The other mover was new, but once they got into a grove, they did a great job. Friendly and good natured. On the Nelson side, Mike arrived with Duncan and it was just those 2 for a bit, and then 3 other movers turned up, which honestly made it a bit chaotic. (One guy bowed out after hitting his head.) Again, once they got into a grove, they all did great!
The one thing we should have done is put some covering on the cream-coloured carpet beofre they started, as it ended up very dirty and stained from the movers. I'll have to get a steam clearer to get it clean. In other moves we've had, the movers put down drop cloths on the floor in the main traffic areas. I didn't think of it at the time, or I would have asked for that. This is why I gave a 4 star instead of a 5.
Overall, the move went exceptionally well, Mike was fantastic, and the teams were great. We would certainly use you again and we'd definately recommend you. Many thanks!
The carriesr were so lovely. I was on my own and very stressed and they were so thoughtful and careing.
The guys were pleasant and efficient. Absolutely recommended.