Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWell executed, however we were surprised that our delivery was split.
When booking with your firm, we were told our belongings would be delivered in 7-10 days and it ended up over 15 days, when we phoned the North Island branch to find out where our things were the response was, "we will send an email and someone will phone you today" 3 x this occured with no call back, eventually I called the South Island office and they were brilliant, full of info and a delivery date and contact and the communication was fantastic, so my recommendation would be if you are moving around the South Island these peeps are great and the communication is brilliant but from Island to Island I would not use this company again as 90% of the customer service people I spoke to seemed not to care and just give lip service with no follow up. When you are dealing with peoples whole lives in transport communication is the key.
Great service despite the holdups due to covid.
Progress once furniture was uplifted from Perth right until it arrived in Tauranga was excellent..Change to NZ customer service was welcoming and forthcoming.
Only thing we found the bottom of 5 boxes were damaged wet had to repack boxes. Only 1 ceramic dish broken the rest were in all good condition.
I left February 28th my furniture left in March 2023 and was delivered to me on 17th May 2023 in New Plymouth
Nga Mihi
Joy Trainor-William
Brooke was extremely helpful, fast, friendly and efficient in all communications. Thank you so much, as in the current COVID environment this is VERY rare, clearly your systems and service are very well organised so well done!
The team from Conroys that we dealt with over our move consisted of 9 people: two packed on the first day, five on removal and then two to unload at our new address.
Each and every person was professional, obliging and extremely careful with our posessions and not one item was broken or damaged. We couldn't have been more impressed with the service we have received. Please pass our feedback onto your hardworking and dedicated team.
Very dissapointed in how our belongings were treated by the male side of the team packing and loading our household into the container. We have had a number of damaged items. The one that really upset me was my late mothers china cabinet. I was not wrapped properly and when it was taken out of the container, a pain of glass was broken. The men in the packing and loading party were rough, tried to beat each other in speed and lifting of heavier items. We had to ask them to slow down and please take care. They were rushing so much that bedheads fell off the back of the truck. We were told they would be at the house 8.30 to 9am. The container arrived at 10am.
On a good note. The 3 men unloading in Tauranga were wonderful. They looked after our belongings and were lovely. Arrived on time.
From the beginning to the end Conroys Removals gave us excellent service. I will highly recommend Conroys service to those we know. The guys were very careful with our possessions and patient when things came a little unstuck (not their fault). Big thanks Guys. Price was reasonable....service of high standard
Very good service, keeping me updated on movements of my goods.
Very polite staff that did the job. However for moving 3 bedroom with no packing involved and just dismatling and reassmebling the beds, everything else having been packed already - 10 hours was a ridiculous amount of time to take. We have moved several times with other movers who did a pack and move in much lesser time. Staff only packed 3 boxes (these were stuffed with a childs foam sofa, cushions and a shelf which did not need to be packed anyway). We chose Conroy based on recommendation but were extremtly disappointed with how much time was wasted.
We moved a large household from Hamilton to Wellington, great teams at both ends, good communication. A number of pieces of antique furniture travelled without any problem or damage, including two grandfather clocks. Only a couple of very minor scuffs on a modern piece of furniture. Very happy to recommend and would use again.
Well executed, however we were surprised our deliveries were split in two .
Regardless from this we were very satisfied