Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersVery friendly and efficient !
Professional service
This was a very positive experience. The packers were highly professional and lovely and did a great job.
The movers were friendly and competent and got the job done. Highly recommend this company.
personal in Australia and NZ very helpful, office and packing and delivery stall
This was our first time using a professional moving service and it was an excellent experience. Both our movers were highly professional, careful, and really funny to talk to. They were also very proficient and made the overall experience highly enjoyable. Rate 20/10 and will definitely be using you guys again whenever we next move.
somewhat late arrival to pick up but otherwise satisfactory
To whom it may concern
We are finally sitting down from a full on weekend of unpacking and able to write a full review of our experience with using your company.I always believe in giving honest feedback as well as credit where its due.
First off let me start with getting the negative out of the way:Our moving agent - we were a little disappointed with our dealings with her.I had to request her to reply to emails. She never answered her phone and when I did ask questions etc it felt as if it was an effort and she would just direct me to someone else.She never checked in like promised and I had to remind her.Honesty if it was determined on our experience with her we would have probably not have chosen to go with your company.
BUT I'm glad we stuck around because you have some incredible staff on your teamOn to the positives:
Maryanne Fernández (from auckland i think ) was so lovely.She was friendly, she was informative and so helpful explaining everything.She was such a joy to deal with and always picked up her phone.
Your delivery guys on both sides were great! Super professional and on point. They were fast with packing and careful with our goods.We were impressed with both sides.
Then the absolute SUPER STAR of your company and this whole process is most definitely Christine WenzlickI think she's in sales as she was the one who originally came and did our quote but after having no luck getting a reply on more than one occasion from our moving agent Brooke I would often call Christine with question's and worries and she was never too busy to help (even when it wasnt her job)She never complained when we called her constantly and would get things done quickly and efficiently for us.She ended up being more of an agent to us than our own.Honestly this woman deserves a promotion.I just hope this mail reaches the right person and she gets the recognition she deserves.A massive thank you Christine!
All in all we would use your company again in the future for our move.If you have any questions feel free to call us
Roxy & Quintin Barratt
Was lied to about where my stuff was. Then it took over 3 months to get to New Zealand.Then the NZ side had one job which was to deliver all my stuf in one go and they couldn't even do that. Absolutely piss poor service. Very disappointed
This is the second time we have used Conroys and would recommed them to anyone. Guys were helpful, curtious and careful. Even offered to connect up the washing machine. Ace service.
Conroy Removals picked up my belongings in Melbourne in January 2022 for delivery to Christchurch NZ. I was advised my belongings had arrived in NZ and paid two months storage fees on them in Christchurch. Moving day in May 2022, I rang Conroys to ascertain a delivery time and was told my belongings had never left Melbourne, despite me paying storage fees in Christchurch. I was advised to rent a bed, furniture and kitchen items until my belongings arrived. My winter clothes, bedding, towels etc were also all stuck in Melbourne. I've been told that my belongings will now arrive on 20 June. This is an appalling service. The director of the firm told me it was a mistake but I wonder why no-one noticed my belongings still in Melbourne and didn't query why they hadn't been shipped. My two bikes were separated from the original consignment, they did arrive and one bike seat had been slashed. This was an extremely poor attempt at providing a service which was paid for in full back in January 2022.