Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersVery polite people to email and talk to on the phone, but the overall organization was very average.
There were delays with the furniture being picked up - things happen, all good, but a phone call on the day would have been nice, rather than me trying to ring them and not getting through, to finally getting a call back 2 days later to tell me what was happening.
Then heard nothing about if or when my things were still being delivered on the scheduled day, and only after I rang them they realised they didnt really know where the furniture was. But in the end it still arrived on time, which was highly appreciated
Again, super nice and polite people to work with, but was rather disappointed with the communication. I understand you are busy, but so are other people waiting for your services so a heads up on what's happening is always good.
Other than things being held up through Covid problems and flooding in Brisbane everything went smoothly with awesome communication.
The two guys on our job were great, they both worked really hard and were very respectful towards us. Very polite. However our dryer was dented in the process, they did apologise and were very sorry. I would also like to say that from the moment I called your office, the receptionist was very efficient and professional. This is the second time we've used your company and would definitely use your company again.
Great job thanks
Good value for money, efficient on delivery day. Everything was packed well and arrived safely. There was a long delay to receive goods from the day they were uplifted, due in part I guess to ferry booking backlogs.
We were pretty disappointed with the standard of packing and damage done to some of our items. Our entertainment unit was destroyed with two broken legs and a draw which was full of items fell out and smashed to bits including smashed glass candle holders dropped all over our driveway and the legs from our large living room tv which are also broken in the same incident. Some inconsequential items where over wrapped yet thousands of dollars of wine where just plonked on top of each other unwrapped in boxes which were also mislabelled and badly squashed.
There is also missing a foot from our cross trainer rendering it useless as it now wobbles. The truck driver said it fell off and he has it in the truck but it was never passed on.
In the space of 20 minutes one of the packers managed to break a plant stand, a ramakin and stand our glass coffee table on its end which subsequently fell over but luckily didn’t smash.
All in all it was a far less than adequate performance.
Great service
On the whole, our service was great - 2 of the 3 guys were clearly putting in the hard yards and I'd reccomend them everyday. One of them didn't seem to be doing much - only carrying light loads etc so I'm not convinced it was worth the extra $50 for him. However, it all got done in 2 hours so I'm still happy and would recommend Conroys in general to anyone wanting some help moving. Everything else - communication from the delivery team and the admin end was all good.