Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersVery punctual, imppressive, handling of furniture, kept informed of how packing and stacking was to be held, transport and delivery to my next 2 destinations was very imppressive, account handled very private and supportive. Thank you so much to my 2 Men on the move.
Absolutely good. Truck was down and extended one day. But it's all good for us. Staff were very nice.We will use again.
All the people I dealt with were very professional, very responsive and helpful, providing accurate and timely information when I needed it. Your pricing was highly competitive. Joanne was fantastic in helping me adjust the inventory. The Wellington pick up team under Cam were a joyous bunch. I was exhausted with getting ready for the move, and they were so cheerful, and just got on with the task. The delivery team (Matthieu and Lawyer) were equally great, very careful in getting my furniture into the house. I did seek four tenders for this job, and Conroy's was by far and away the most affordable.
The guys on the day were very polite & efficient, but they used the same outdoor trolleys, indoors which put muddy track marks on the freshly cleaned carpet. After they left we also discovered the 3 mattresses, a bed base & 2x cow hide rugs were very wet & our custom upholstered bed base had a rub/tear from the strapping. I gave that feedback to the person who did a follow up call & received an email a couple days later to say our insurance type didnt cover it. We are dissappointed in how you have handled this, we didn't raise it as an insurance issue, we thought you would care that not only did you deliver 3x wet bed, but you didn't tell us so we only discovered them when we went to make the beds a few hours later. We had also been assured when we got the quote that you would wrap the furniture in blankets for the move, but this didn't happen & lead to the bed base being rubbed down through the fabric. We fail to see how this is an insurance issue, rather than a service issue. And at no point has anyone acknowledged that it's a shame that things got wet & damaged.
Your teams in both Napier and Queenstown did a fantastic job helping us move. They were very courtious and worked very hard. Thank you for great service.
The moving team and experience I had with Conroys was superb. The team of 3 were friendly, polite, on time, well organised and careful with everything. They asked where each item needed t ogo when un-packing, and nothing was too much trouble. It was easy, no stress and very smooth and profess. The price quoted was exactly what I was charged. Thanks so much team, I really appreciate your help!
Cowboys, dropped our dryer because the delivery guys did not follow basic health and safety by putting mats down on a wet tile floor when offloading in heavy rain. One of the guys slipped, and broke our dryer. Put in a claim for this but was told it was an accident and Conroys will not accept liability. Did not even get an apology.
Boxes were packed comically bad, there were no boxes for hanging clothes items, instead they were just dumped into boxes resulting in everything needing to be re-washed/ironed after delivery. Boxes badly labeled etc ..
Glad its over, will never recommend you guys to anybody.
Team did great job. Hard work lifting and I have seen wear and tear on bodies in farming and forestry. Some options you might have considered. Reducing strain and fatague enables better endurance and recovery
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We were most impressed with your staff manners and attitude, it made the whole process very bearable, thankyou very much to team who helped us over the three days.