Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat team & great service. Would be a 10/10 if there had been no damage but a couple of stone tables were chipped so 9/10.
The guys did a great job, including carrying a tall bookcase up 7 floors. On the delivery side, they wasted some time trying to get the bookcase in the lift - altho I told them it would have to go up the stairs. I can't blame them for trying but I did know what I was talking about.
The physical uplift & delivery were superb - fantastic team of guys at both ends - highly recommended and please could you pass on our thanks!
However a serious issue in your estimating & quoting process needs addressing - the estimate provided (3 bedroom apartment with double garage) was $3,800 and the first quotation after a visit amounted to $4,607 (a 21% increase on the estimate!) and after a conversation with Nathan, the quotation was reduced to $4,201 (a more reasonable 10.6% increase compared to the estimate). I would consider a 5% adjustment reasonable and anything more than that needs justification on the basis of excess furniture & effects, large difficult items such as spa baths or other - none of which were applicable in our case.
I had a 40ft container load ready to transport from California in March 2021. After experiencing a huge backload of delivering 40ft containers from California, my container was finally unloaded in Napier on July 10, 2022 (16 months!).
Conroy's Napier staff, especially Susan West and her gang, were wonderful to work with. Susan continually kept me updated with the delivery and inspection process and her gang did a great job with the speedy inspection and delivery processes.
I would certainly recommend Conroy's logistics abilities.
Thank you for the excellent service leaving Lifestyle Close, Waterfront West 4113 Australia to receiving in Abbott Street, Gisborne, 4010 NZ without dealing with Gary from Conroys who made the transition without a hitch we love to say thank you till next time Sonny Whaitiri and Rebecca Tamatea
Great service, prompt communication, my furniture arrived without incident, not even a scratch. Thank you Conroy
Another excellent experience!
Had an issue with booking online but was sorted after a phone call.
Great Tauranga Team and Christchurch Team, was a big job but all carried out with a laugh and a smile. A little bit of damage was sustained mainly through transit friction and off-loading but pretty good considering the distance travelled. Communication was great with the local branches but could have been better with the assigned moving specialist.