Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersProfessional
Great
Arrived on. time. Great communication and very respectful staff. Managed all my belongings with care.
Overall it was a reasonably good experience...... the objective was met! The movers were friendly enough but it took quite a while for them to get the truck loaded. On arrival at our new location things went smoothly until the very end....... one guy was not careful enough with our tall glass display cabinet! it was already off the truck and had obviously not been wrapped in a blanket. He attempted the move into the house on his own, and while trying to get it on a trolley one glass door flung open and smashed causing some damage to the woodwork as well! In our opinion, this was unprofessional to attempt to move an unprotected tall glass cabinet single-handedly! Two people should have moved this into the house and it should have stayed blanket-wrapped until in its position. Such a shame after a long day when tiredness kicks in! Since we did not have full transit insurance (too expensive) we would appreciate a contribution towards the repairs that recognises Conroy's responsibility for this error in judgement! This obviously impacts on our feedback, recommendations and the way we talk about our experience with other people.
Another area for comment is regarding communiction - I called a week before the move as we hadn't had any follow up after a month. It was confirmed the date of the move was as discussed and we would receive email or text message to confirm the arrival time. We received two texts - one for 9am and another for 11am! The truck arrived at 7.15am ready to load up!!
I was very impressed by the speed you were able to activate my request to move from Christchurch to the North Island and the amazing help in unpacking. Mike was amazing and thank you so much. Mike the packer in Chc was also brilliant. Thank you. It is the 2nd time I have used you and will definitely recommend you to everyone. Thank you. No improvement needed.
Great team
Hassle free for us great team on the day top class
Highly recommend
You guys all made it effortless. Highly recommended
Definitely Recommend
What an amazing experience during a traumatic time. Such awesome people to deal with. I was kept updated and all staff members dealt with from beginning to end were courteous and gave great service. Definitely recommend and would have no hesitation using again.
Amazing
Conroy turned up on time, staff did amazing work to pack all our stuff, couldn't have done it without our packer in Napier who took all the worry & stress out of it as soon as he arrived.
The movers were bang on time, they were cheerful, nice and did a great job. You moved my stuff in the way you had said, you kept me updated and overall it was very professionally done.