Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI was so overwhelmed with the help and assistance in our move from Derby Western Australia to New Zealand. I cannot express my thanks and gratitude for this company. So trustworthy from start to end. Nothing was broken and arrived in good time. Excellent handling of our furniture and personal belongings. Informative and communicating at all points in the movement of our property. The packers and unpackers handled our gear with care. I will recoomend this company to anothe who is about to transition from Australia to anywhere in the world. Thank you.
Yes, Conroy was recommended by my friend Dhamu (ex-Conroy employee). Dhamu, Olive, and Rachel were exceptional in organising the move. The pick up from Auckland was good. The delivery in Christchurch was even better. Special shout out to the delivery team in Christchurch, they were AMAZING.
I would definitely recommend Conroy to my friends who are considering a move.
Conroy packed and unpacked our household furniture from Brisbane to New Plymouth. We were very pleased with the progress reports from arriving,customs clearance etc in Auckland to arriving in np. All items unpacked and placed where we required and all cartons, paper removed. We highly recommend Conroy Removals
Packing of container was good
unpacking wasn't good, wasn't done how I had asked. mould on furniture/contents of boxes, extremely musty smelling
I have two concerns that I would like to share:
- Even though I was told that I would receive my stuff in Wellington with only a 24-hour notice, this did not happen. I had confirmed this over phone with the person I was communicating to. I had also confirmed that in case I needed partial delivery of some boxes, I would be able to receive it very quickly. But when I asked later about this, I was referred to contract etc. meaning that the verbal agreement and assurances of the company has no meaning. If this is the case, it would be better if you say this upfront to the customers, rather than providing them with a disappointing experience.
- It seems that although you have a single system etc, the teams in various locations do not talk to each-other, do not put relevant details in the system, and there is no single process that is followed. So much of the conversation is lost just because you talk to dofferent people, who are not interested in recording the points of conversation. The answer to everything that you ask as a customer is - I am not aware of this and it is not in the system. That seems a bit too much of a disconnect in process by a big organization like yours.
Overall I am very disappointed with the way things went, especially during delivery process. I may still use you guys again but with a pinch of salt and definetely will not trust anything verbally agreed with me. I will surely be putting down everything in emails (although even that did not discourage someone from saying they didn't know) so I could at least show the evidence to you and ensure I am not told you are not aware.
Very good move with good blokes
The service is really professional, customer oriented & efficient.
We kept asking different problems & received prompt & clear reply.
Thanks for the great customer experience given to us.
The only outstanding is to collect back the carton boxes. Thanks!!
Thanks a great move with very pleasant blokes
Fantastic job. Very impressed with the three guys who picked up and delivered our house lot of furniture and personal belongings. Friendly and very efficient. Thank you very much.