Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe contract we had with Conroy was not honoured with regards to the uplift and delivery service. The experience was stressful enough without the disappointment of our cared for items of furniture and doors now having marks on them and not being able to be fixed.
'Wrapping of furniture with removal blankets' and ' Placing beds and sofas into plastic covers' was not done for all the required items. This resulted in damaged edges of the wooden furniture and dust and dirt over the sofas. The vertical freezer now has strap marks scratched on the front edges of the door. No plastic covers were used at all.
The 'Placement of items' was done on the first van load but not on the second one. The second van load of furniture mostly got put in the garage, even though I had labelled them for the rooms they were to go into.
Doors and door frames were damaged at the house we moved out of and scuff marks on the new house we moved into.
Overall, the experience left us feeling sad and very let down by Conroy Removals. We would not recommend them to anyone else.
Hi guys thanks for the shift from Taupo - Feilding. Overall everything was good but was disappointed to have scuff and rub marks on the fabric of our lounge suit. Christine especially asked for these to be wrapped the same as the rimu furniture but the guys said blanket wrapping would be ok. Which wasn't the wasn't the case. Plus the lining under one of the settees had 2 holes in it. Is there any compensation for the damage to these items.
Cheers David and Christine
Very easy to deal with including driver, packers and loaders and took good care of belongings.
highly recommend
The team who turned up to uplift being one man and a 16 year old boy plus a husband and wife who were only able to help for part of the time were all great, very professional and caring with our possessions, however, not enough labour. Only one man and a 16 year old boy turned up for the delivery which fell well short. My husband and I had to help (I have a bad shoulder and my husband has a bad hip and knee) and we were lucky to have a couple of friends help towards the end. We definitely felt shortchanged on the labour as this was the whole reason for getting professionals in to do the job.
Conroys weee excellent throughout the whole process . The storage , dealing with Vanessa , Cindy for billing then the removal where they were exceptional right to the return with Gary and Perth and student James . We were so delighted with everyone , Thanks Gary for the personal approach and understanding that it was a bit daunting to see a sea of belongings come racing at you . We are now enjoying paring things back but that's part of it .
thank you Conroys team . You care so expertly for your clients .We will share your name and favour you highly in our recommendation to others , brilliant work . Well done ! Regards
Liz and Tim
Geoff was extremely careful when he packed my goods and I appreciated his attention to detail.
The movers who loaded the truck were also careful and everyone was good to deal with.
While the staff were very friendly and easy to interact with the overall care for my stuff was poor. I received several items damaged in some way as when it arrived in Auckland.
Very pleased with the teams at either end of our move. Ant and Alister were excellent during the pickup negotiating a difficult driveway with skill. Grant and his team the same at drop off. Pickup and drop off occurred as scheduled and communication from these teams prior was good. The quoted price was achieved by a straightforward video call and was the lowest of 4 that we received, the others being from established large moving companies. From quote acceptance everything flowed smoothly.
The team went above and beyond to get a large dining table and couch through a too-small doorway. Very impressed. Hard working and a pleasure to be around. Unfortunately we did experience some damage which we are looking forward to having resolved.
There were two separate trucks being used for our pick up because we had two separate drop offs going from Pukekehe to Napier. It would have been good if this had been communicated to me as when the first truck arrived, it caused some real confusion!! You don't need that added stress when you are moving.
Otherwise the guys were very friendly & helpful.
The team did an amazing job. Not necessarily a complicated move, but a few moving parts to consider. They handled the job extremely well & were only too willing to go above & beyond. Thank you so much team - very much appreciated. You're fantastic!!!