Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent
Phenomenal
Our moving team, Raukawa, Izzy and Zion were just PHENOMENAL! They arrived early, were keen and enthusiastic and nothing was a problem for them. They truly looked after us and our belongings and our neighbours were floored by their efforts. The date was Sat 20 July and Wellington had the worst weather. It was raining, it was cold and it was miserable. But nothing was a problem to these boys.
My advice would be to pack your things so all they have to do is grab and load. If you can help them carry things to and from the truck and are happy to take their direction, that's going to help you heaps too. And finally, it costs nothing to be kind, so offer them a drink (they like orange juice and coca cola) and if you can, offer them a kai too. I had a slow cooker dish of creme of chicken and vegetable cassorole with hot steamed rice, and freshly baked bread. Though they didn't eat much (as they said working on a full tummy slows them down) they apprecaited the hospitality and warmth on a cold day of work. These lads are the BEST!
The guys (William and William) were great
I have used your company a few times now and this recent move was the first time I was dissatisfied. The guys didn't introduce themselves, one in particular was careless and unmotivated. I had numerous things damaged or just broken (again this has never happened before). I watched boxes labeled fragile do not stack be stacked. I watched boxes fall off the trolley then hear broken glass, my sons chest of draws were massively damaged not scratched actual chunks taken out. They also left items at the removal property. All other aspects of the business is good but these particular guys were not good and let the company down in my opinion.
Efficient service, courtious staff, well organised and on time.. A problem we did have was some of our self packed 'fragile' marked boxes were stowed on their side in the truck with some heavy items [outdoor pot plants] placed on top of them. This caused some minor breakage within the packed boxes as there was only padding protection on the top and bottom, not the sides..
Impressed
As a repeat customer, I have used Conroys for my NZ domestic and international furniture transport over the past 5 years.
I continue to be impressed with your excellent customer service and great removal service too.
Huge thanks especially to Shane in Tauranga operations and Rachel in Auckland for their fantastic, friendly customer service related to my move last week.
Their proactive assistance made the moving process so much easier.
I was pleased with Conroy on the New Zealand side of things, helpful and easy to deal with however at the delivery end your partner company was very poor, they were unprofessional, rough with my things and caused damage to three items and I would not use them again.
Conroy's made the move very stress free, they communicated well before the moves to confirm times and were very punctual both times. They were careful with the moves and packing, nothing broken or damaged. The team moving us from storage to our home went above and beyond with getting our fridge inside. Summary, efficient, careful, communicates well, excellent moving teams we can't speak highly enough of them