Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersConroy did a great job .......thanks
Awesome service, delivery , the guys where absolutely great and so helpful did as I asked and stacked my contents so I could access easily. Couldn't have asked for a better pair of young workers and their leader. Thank you guys so very really appreciated all the help and effort you 3 put in.
A great service from a great team. Couldnt ask for any better during a stressful time.....
Over all experience and communication from Rachel in Auckland was fantastic, team that picked up my items in Auckland were awesome but none of the items were wrapped when put into the container for shipping and storage, items were damaged due to this and items did not arrive, I've communicated with Rachel to see if there is anyway they might still be at the Auckland depot before an insurance claim is lodged.
when the goods we're to be delivered I had a very uncomfortable experience with the Driver Eric, Eric made multiple advances towards me along side asking multiple personal questions about my relationship status. At the end of the unpack was confining my details for what I though was part of the process but instead was him asking me out "for a drink" This was highly uncalled for and unprofessional and generally not on especially at my home. I respectfully said no thank you but felt very cornered shaken by the experience.
I think the above needs to be addressed and look forward to your response
thanks
Jess
Very happy with all the service and communication. The guys who delivered the items were helpful and friendly and handled our boxes and furniture iwth care.
The initial contact with Conroys via sales team was excellent. Interactions to organize pick up & prepare for delivery were disorganized & dismal, and I had to do A LOT of unnecessary chasing. Actual delivery was good and it looks like there was no damage, this single biggest concern for us.
Generally a very good service. But labelling of cartons & boxes could be improved eg "garage" is not helpful as it could include anything from engine oil to garden tools. A box of red wine is missing, about 15 bottles. A similar numberof white wine bottles were delivered OK. Is it possible that my red wine is still lurking somewhere in your Napier storage depot?
Very good service and a very big THANK YOU to Lynn Douglas for all the communication and updating me until the boxes arrived. Also, thank you to her team who off loaded the boxes.
Nerisha
In the current climate with respect to container shipping overseas, norms are difficult to establish, and any honest comparison of services rendered vs. unquantifiable norms is folly at best. That said, I expected delays and find no fault with the delays we've experienced. On the positive, the people picking up our household goods were efficient, timely, careful and courteous. The customer service team was responsive to questions, and proactive with updates. I wholeheartedly recommend Conroy to any potential customers. Hopefully once we receive our stuff it's in good repair and complete...