Customer Reviews

At the time I engaged services with Conroy's Napier Office, I had recently lost my  mother, who had left me numerous items which were located  in Napier NZ. I live overseas and  had no experience with shipping consignments. It was a very stressful time and Nicole went out of her way to  guide me through the process and go extra miles to  assist me from afar. I found her assistance to be  professional and very friendly. (As were other staff).  I have not had a chance to unpack everything yet, and it will likely take a considerable period of time. Thus I can't comment on whether there have been any breakages or not. However, the actual process from A to B flowed very smoothly. The Australian office took over once my consignment had arrived and  again,   it was handled professionally, promptly and delivered without issue. Time of  arrival from NZ to  Australia was 3 weeks and 2 days and just under 2 weeks to clear customs/quarantine, go to the  warehouse and  then out for delivery. I will add, that in this day and age, such personal assistance from  a company is rare in my experience, so that was a nice surprise, and thus  was very much appreciated. Thank you.

Some items were damaged but you expect that with your own packing.  The concern was two large items that were shifted were damaged.  

Hi

I have given 3 stars even though I would recommend your services. The Australian leg of our move was seamless and well organised, great communication from Justin and Janelle. Communication from Mandeep whilst our goods were in transit was great.

Once our goods arrived in Wellington, the wheels fell off. I was not contacted once by anyone at Conroys NZ unless I called first. Mandeep emailed me to say my goods had been cleared, and that someone would be in touch in 1-2 days to confirm delivery. No one called me so I called, left messages that were never returned. Eventually I spoke to a human and arranged for my goods to be delivered, but not for another week (so I had to wait an extra 10 days for my goods). I had to call again the day before delivery to confirm that my goods were actually coming, again having to call numerous times in order to speak to someone.

Unfortunately you were too busy to arrange both delivery and unpacking on the same day, so my plans to have everything done on the one day ended up having the goods dropped off into my garage at 4pm, and then myself and my kids having to unpack mattresses, bedding and some kitchen goods to survive the night. The delivery staff told me that unpackers would be here at 9am the next day, by 10am no one was here.

Following on from a very heated phone call (from me, not Conroys), things vastly improved. I had 2 unpackers on my doorstep very quickly, 2 men who helped to move heavy stuff from the garage into the house. They all worked very hard, were extremely apologetic and went out of their way to make sure everything was done. Another truck stopped by at the end of the day to collect packing materials.

I am very grateful to the staff who jumped in on the day to help get everything done, they are a credit to you. However, it was a stressful and frustrating process that given your reputation and what I paid for your services, is not what I expected.

I'm happy to discuss anything if you would like any further information.