Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 stars
4 stars
5 stars!
5 stars!
Would happily recommend Conroys
4 stars
Ben was very helpful
1 Star
Very disappointed in Conroy service. Will definitely never use them again. The lady that packed our stuff cut our mattress with a stanley knife, and over time it will deteriorated. We just very upset because its a brand new mattress, and the claim department want us to send and email from the upholstry people and they don't want to send a email they say they dont fix mattresses in Australia, and the claim department only will gives us $250 what a shocking experience how we meant to buy a mattress for that price what a joke. will never use this company again
Overall pleased with the service
Overall I was pleased with the service. Best factor was you kept me well informed, so even the delays experienced were managed well as I knew beforehand what was happening.
However with my emails, I had to follow up a few times before I got a response - see my email corrospondence for examples.
Case example delivery day I had no communication to prepare.
Highly recommend!
Highly recommend! The team were super communicative and helpful. I would definitely use again. I had no issues and they made sending my household items back simple and easy. The price for their services is super competitive!
3 stars
The team were lovely and friendly, and strong and hardworking - but not really careful. Several of our pieces of furniture were damaged/scratched. Couch corners scratched, underside of couch ripped, down the back of another couch scratched, arm chair corners scratched etc. Some broken items from a box falling off the truck during loading.
The shift went very well
The only issue I had was that an already well-wrapped antique china cabinet (it had not been unpacked from our last move) was unwrapped from its shifting blankets and plastic, and a plastic bubble sheet partially put around it. I questioned this at the time and was told it was standard practice for your shifters to rewrap. Unfortunately, by the time it got to Westport, the top had been quite badly scratched because it had not been re covered, which was really frustrating - it should never have happened. Other than that, the shift went very well, your staff were great and on time. We will not unpack into the home until January 25, so have yet to see if there is anything else but from what we could see, it all looks okay.
Obliging and careful team
Great commuication. Good, obliging and careful team doing the shift.
The men turned up on time, each of them introduced themselves, were very friendly and got straight to work, nothing was a problem and they were quick and efficient. Would happily recommend Conroys to anyone that needed a house removal done. Good on you guys, cheers Ross and Julia.