Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThis is the 2nd time we have have used Conroy to move our belongings. The planning and communication with us leading up to the move was great and we felt very confident. We were so impressed with the guys who moved our furniture, they were professional, super careful with all our stuff and very friendly. It was an incredibly hot day and everything had to be taken down 2 flights of stairs ! Would definitely recommend Conroys.
We moved from SA to Auckland in November 2022 and Conroy handled our shipping on the NZ side. Their service has been word class! Staff go above and beyond to continuously keep you updated on the progress of your container. I dealt with Lynn and Tony to arrange delivery of my goods. They were both phenomenal. On move day we has 2 wonderful gentleman do our delivery. Paul and Alex. They were courteous, and super efficient they made the whole experience just a little bit better. I highly recommend Conroy Removals.
Really quick response over Christmas period by email, and the guys doing the moving were great. Couldn't be happier.
The removal truck driver and his assistant were very friendly and efficient. They moved my belongings safely and I was completely satisfied with their service.
All staff really nice guys.
Generally very good service. Some room for improvement with auto replies and providing some context for longer delivery time than anticipated.
Delivery over xmas new year took longer than expected but was not an issue for us. Overall the experience was a good one. Thankyou.
Australia side fantastic. Only got our things on Friday 6 Jan and it left us in Aus 19 Oct. It arrived in NZ 4 Dec and still took over a month to get to us. Overall the experience has been very professional, things packed well. Good communication with all starting from Gary and FaceTime video. Cant remember the Aus guys names who packed and loaded but they just awesome and shout out to Paul and Aki from Auckland who delivered to us on Friday.
The pickup in Auckland was excellent, with the truck arriving at the storage locker when they said it would, and the load was very efficient.
The disappointing part of the move came at the delivery. The delivery was booked for Tuesday, 20 December 2022, and it took multiple emails and phone calls on Monday, 19 December, to finally confirm just before 18:00 that my goods were not even in the South Island yet and that delivery would not occur until Wednesday, 21 December, 24-hours late. I would never have known if I had not chased and made calls.
The person I spoke to on the phone in Christchurch (not Rachel Wallace, she was very helpful) was quite rude and said, "who said it was booked for delivery on the 20th" - to which I replied, "the contract that I signed with your company". He was very unhelpful and rude.
The delivery on Wednesday, 21 December was excellent and the team were highly efficient and very friendly.