Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
Right from the get go your service was great, Natacha came and had a look at our premises promptly, the two guys (Sarge & Vinnie) did a great job - were very pleasant and helpful.
Friendly and very helpful administrative services. However the move started late after the truck broke down. I only found out about this after I had to ring the office rather than the company calling me to.let me know what was happening.
A good prompt reliable service. Nice to find a company who will shift small loads or a single furniture item.
Crew were curtious and helpful. Excellent communication and efficient with loading and unloading.
Thank you for your fantastic service from A to Z! Everything went so smoothly.
Kudos to your AKL team 2 lady packers and the team packers who loaded my belongings from my home into truck .. the care and professional handling was very much appreciated.
Everything went smoothly
All was excellent and i am so happy to found this company and i enjoyed. i hope will become the biggest company in New Zealand. Thank you so much:)
I don't mean all of them were bad. However, I had terrible experience as a result.
I'll explain you which points were splendid / awful in my case.[Bad Points]
1. Poor quality of delivery team
When they delivered my furnitures, my PC desk was badly damaged; Missing bolts, a part of legs, and bent frame.
Their delivery team never concerned about this and no apologies.
Besides, they stacked on the carton which is written "FRAGILE!! DO NOT STACK!!" in large letters.
They don't read your fatal instructions. Do not consider your property will be safe.
In such situation, they dare ordered me to carry your furniture by myself.
It's OK to help if you need, but it was painful to heed such orders when you don't respect my property.
In total, I'm afraid their delivery team is not qualified to transit something in safe.
2.Their insurance didn't pay for damage
I requested their insurance for replacement of my poorly damaged desk.
However, they reject to pay because they don't accept any damage under $250 (my damage deserved $129 to replace new one).
Consequently, I've never been compensated.
The only thing which is left my hand was something brutally wrecked that contributed me as a desk once...
[Good Points]
1. Considerate Customer Service
This was only salvation in this conpany.
Joanne gave me quick response and flexible adjustment for my cartons.
Even when I reported my damaged desk, she relayed it to their insurance team in minuites!
Thank you Joanne, at least you were fabulous!
You can pay her more Christmas bonus to stay longer, otherwise I believe your Customer Service team will gradually get disqualified as your Delivery Team.
2. Amazing discounted price
They only charged me half price which other movers offered me.
That saved my wallet a lot. Thank you!
You did what you said you'd do.Well done and keep up the great work. Thank You