Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others1st timer, loved the communication, took extra month but as long as all my stuff arrived i didnt care how long.
Thank you everyone who helped me & my family to get our belongings home, so much appreciated ❤️
I found Conroys excellent to work with, very helpful and communicated well at every stage. Would certainly recommend to others.
On the not so good side: The packers did a very poor job. Each box was a grab bag of items from multiple rooms in our house. For example, one box had 2 hard back books, light bulbs, and 2 wine glasses (items from 3 different rooms in the house). The next box had 2 more hard back books, an iron, and a water glass (again from 3 different rooms). The kitchen glasses were scattered across 8 different kitchen boxes. This bizarre packing method meant it took us 3 times as long to unpack because we had to run all over the house to put things away. It almost seemed like they were deliberately trying to mix things as much as possible. We've done 11 moves (4 of them international) in the last 20 years and we've never seen such a crazy packing approach. We also asked that they leave a few cleaning supplies that were under the kitchen sink (as we know not to put liquids in any boxes which might spill on our furniture) - we even put a sticky label on the cabinet door saying "do not pack". In spite of this, the liquids were not only packed, but they were put in almost upside down - to ensure the greatest risk of spilling. Two frames of two pictures were ruined - because of the packing person who put the haning hardware against another picture without any paper or wrapping. On the plus side, the loaders were fantastic as were the guys who unloaded our items at the other end. We had only a couple of items of furniture scraped enough that they need repairs (not bad for our volume of goods). Communications was outstanding and all parties arrived on time. Would I use them again or recommend them? Yes, but I would keep a very close eye on the packers and direct them not to get creative with packing.
Convoys failed to deliver on time as per assured delivery date. The consignment arrived in Tauranga on time and was already customs and quarantine cleared before arrival. However Conroys chose to delay delivery because they apparently need 10 to 15 working days to get their act together before delivery can be made. To make it worse, they mislaid part of the consignment which had to be located and delivered separately. Will not use them again.
All the people I dealt with were lovely
The removal and delivery team physically doing the uplift and delivery were great. Professional, friendly and well orgenised.
I will recommend them to anybody.
Look after them they are a good team.
Good but still awaiting delivery.
Amazing helpful friendly staff we were always kept updated.
Great bunch of employees that worked really hard in the rain to move our houselot from Napier to Nelson. Arrived perfectly on time at both ends. Exceeded expectations. Amazing that you guys were able to estimate how much space we needed in the massive truck and were spot on! Communication was top class and you made us feel at ease every step of the way. Thank you!