Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAwesome cheerful - nothing is a problem team - many thanks
Movers were lovely and time efficient.
They did arrive however 1.5 hours before my advised time slot which is inconvenient as I had to pay by the hour and was not home upon their arrival.
During an extremely difficult time in my life, the packing service offered by Conroy's was very much welcomed. Overall they were very easy to deal with throughout the entire process.
During a very difficult time in my life, the packing service offered by Conroy's was very welcomed. They were extremely helpful throughout the entire process.
Really friendly staff!!
I was supposed to get my goods delivered to me today 11.4.2023. No one from Conroy contacted me to confirm the delivery. When I spoke to staff last week, the delivery was confirmed for today. I had to contact them today asking about the delivery for today and I was told they would call me back. Then I had a call from Townsville branch saying that my goods are not even here in Townsville. That's very irresponsible, they could have contacted me before and told me about the delay so I could have planned ahead. We shifted to another house thinking that we would get our things today. Now we are so sad, confused and stressed out due to your irresponsible staff members who were not even capable of communicating effectively with customers. Now I will end up living with out furniture or a fridge. This is such a pathetic situation and so hectic. We will be so embarrassed Infront of our Friends who we have invited for our housewarming. I would never ever deal with your incompetent staff again.
I must say, your staff in New Zealand were soo good, the guys came to pack the goods were awesome and amazing. They were very helpful and kind. I would love to deal with them again. The one star I have given is just for them but in reality they deserve 5 out of 5 stars and I would happily give them that. Your staff here in Australia are so incompetent and least bothered about customers. They caused me a lot of stress and financial crisis. 0 out of 5 stars here unfortunately.
Your service was excellent in all respects except on the day of delivery. The delivery was 4 hours late from the time arranged. I understand you have issues out of your control but there was no communication about what was going on and no certainty the delivery would even go ahead on the day. Unfortunately I had only a allowed 2 hours for the delivery so when they didnt turn up I had to make alternative arrangements ...otherwise they couldnt have been able to access the building/apartment.
Once here the guys did an amazing job getting the heavy large box up to my apartment......no damage despite a very tight fit. Thank you for that.....but I do think you could improve by keeping your clients better informed and avoid wasting everyones time.
Thanks so much for the awesome crew! We got notified when the boxes were about to land in the NZ. We were able to keep track on every stages of the shipping, and gave us flexibility on changing the destination address. The moving guys were arrived on time, delivered the boxes carefully and quickly. Grateful to have Conroy as our overseas shipping provider!
The team of guys that came from Auckland were great they were really careful. We had a tricky move with a storage box involved in the equation along with our goods going down country and having to be stored for a few days as our settlement dates didn't co-ordinate. All of the people at Conroys were great, from Scotty who quoted the lady who sorted all the wee tweaks from the office. The packers in Auckland were such nice guys and the unpackers in Papamoa. When I realised we didn't have a table (it got caught up in the pile of packing blankets as it started raining at the end) it was all good they dropped it off after the weekend and collected the blankets they'd packed the TV in. I'd absolutely recommend and we have shifted a number of times and I have to say I was nervous given our previous experiences with other companies. I RECOMMEND these guys. Thanks