Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersOnly negative was taht I was meant to have some warning when the boys were coming and only got a call when they arrived at my house :)
Standout points: warm manner of Vanessa - an advantage in having a female native English speaker on the phone. Explained her point of difference in collecting money.
Eric - lead hand - had seen some of the internal photos I sent and they assisted his decision making. Accepted I was timing the operation to minimise cost.
Overall service was friendly and professional. No serious concerns at all. Took a little longer to get to me once customs and quarantined cleared than I'd have preferred but everything still well within estimated delivery timeframe.The team that collected my stuff at the pickup stage especially were great.
I used chess movers to move my household items from Australia to nz. I was happy with chess and the way they packed and looked after my gear. Very professional.
However once my gear arrived in nz, Conroy movers took over the delivery process. I was happy with the communication from conroys.I did request my good to be delivered Asap. I had to ring them up chasing down a delivery time and date so I could sort out being home. What I wasn't happy with was the drop off.
when the guys opened the rear truck door I was shocked at how my stuff was stored. It looked like they had just chucked everything in there anyhow and was not packed for transport properly at all, which I'm guessing is why we had a broken chair (like it was smashed not just broken) and also dents in our beautiful bedroom suite.
also my partner asked them to put stuff marked garage obviously in the garage, only to come home to find garage stuff all in the house eg tools, hose reel esky's and so on. Not sure if the blokes could read or not!.
So happy I got my stuff not happy with delivery!!.
Fantastic service starting from the first phonecall to the receptionist to the last bit of furniture being moved into the house. The movers were professional, efficient and polite. I could not fault them.
Very reasonable hourly rates.
I would highly recommend Conroys to all!!
Moving is one of the most stressful things to do, moving to the other side of the world takes it to a new level but I was so glad I used "local" to help me. Conroys kept me updated every step of the way and their agent, Robinsons, in the UK were equally good. I felt I could ask them anything. Conroys and Robinsons were a great team to use if you're moving to the UK.
Smooth delivery. Australian service was much more organised than New Zealand. On delivery to NZ we sent a photo of our mattress but have not yet received a response. The bag was ripped when arrived and the mattress has a stain.
The team packing out of Auckland were fantastic and on time and very professional. The team unpacking were made up of Alfie from Tauranga the driver and main man unpacking who was great but the 2 lads moving the boxes were a little lazy in so far as most of the boxes for inside were just delivered to the front outside deck and then the expectation was that My wife and I lift them from there into the house - I did hear Alfie on a couple of occasions telling the boys to bring the boxes in but they never seemed to get it. This later service was a great disappointment after such Sterling service upto then Rachel from your HO was great also. Shame it is the last thing you remember is doing all the lugging at the end.
Kind regards Paul & Jen Woodside
Hi - our moving experience with Conroys was the very best.Nathan was very professional and super helpful. The three guys who shifted us - not quite sure of names but Justin, Drew and ? (sorry I forgot) - were very careful with our stuff, easy to communicate with, helpful and quick. I have already recommended Conroys to two people and would definitely use your company again.
Thank you very much!!
Great service, great guys doing my move, very proffesional and great sense of humour, looking forward to our move from storage to our new home.
All went well but there were a few chips and marks on the furniture