Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe service from admin side has been Excellant , we were kept upto date with every step We moved with Conroy to Australia and were very satisfied , the move back has not been as professional with the packing . We have so many broken or damaged items , The way they were wrapped was ridiculous . ( Example a light bulb loose inside a glass vase ) This move, the lack of care has left bedroom suite damaged , leather lounge damaged , ornaments broken , pot handle, china tea cups . I would've accepted some incidents to occur , I believe most of this damage could've been prevented .
Very happy with Conroys, both in Australia and NZ. All of my communications and dealing with Conroys have been excellent, timely and friendly. I was worried initially with having 1 shipment, split into 2 consignments, one remaining in AU and one off to NZ but I needent have worried. Each country handled things nicely and I felt like a valued customer, not just a number. Thank you for everything and getting all of my goods to where they needed to go !
Appreciated.
Felt confident and reassured both with the loading and unloading.
Staff were very obliging
Appreciated the great service.Well managed
Thanks and Blessings
The guys were very good and worked together well. As we were running out of time later in the afternoon the outdoor furniture was in the garage. I asked if it could be placed in the garden which they did, but two pieces were left awkwardly on top of an inaccessible part of the garden - up steep narrow steps. I had said there was no access for taking furniture that way but two took off to see and upon realising there wasn't access left the two pieces up the top. When they return with Paul's few bits of furniture it would be good to have them repositioned by your guys.
I had to get the price readjusted as I no longer needed storeage and sold several large items that were in the original quote. It would have been helpful to have had the itinerary/breakdown at the outset so I could have checked.
Communication was very good with Luke, Joanne, MaryAnne and George. We really appreciated the guys waiting for the release of the keys and deliving at 3.15 getting late in the day.
Thank you and I hope we were saitisfactory as customers!
Unfortunately we had shocking service at both ends of our move. From NZ the removalists left dents and scrapes along our walls, snapped the hose to the washing machine (which we had to replace however Conroy did reimburse us for the hose and the tradesmen who had to plaster and paint which was much appreciated but given we were in a rental it was very stressful to get sorted one day before handover of the keys) then when our stuff arrived an expensive rug was mouldy, our couch had a broken spring and our draws were damaged) we are yet to talk to Conroy about this. The service was to include unpacking and removal of wrapping and boxes however the men today told us that they were on a tight schedule so couldn't wait for us to unpack to take the rubbish away.Really disappointed to be honest after being recommended to your business by a friend but her experience was much much different than hers. One thing I was impressed with was the price and communication of admin staff they were very informative and great to deal with.
Quick, effective and careful.