Customer Reviews

They kept in touch every step of the way, which was reassurng as the goods came from overseas 

we have had conroys move us 2 times now and both times have be very good this last move was the best we could of asked for the driver was so good and the 2 loaders at each end were very good and got the job done very first it was excellent services could you thank all involved please

Really smooth and efficient, thanks! 

A big thank you to the crew at Conroys Napier, from the booking staff to the guys who came and shifted our larger items.  They are a great team and we would definately use them again. 

The service was terrible, your drivers refused to unpack the boxes and the initial indication was they knew nothing about it! Even though they were in possession of documentation that literally stated the service was paid for. Even though it was written on the delivery sheet, it was also part of the service I was meant to receive. I highlighted this to my import coordinator way before the delivery and she noted it will be done. There was absolutely no unpacking, the empty boxes that were to be removed at the same time weren’t, obviously I was stuck with the removals and that’s all completed by me. When I called my import coordinator to notify her about this she ignored all my calls, I had to then call the guy from operations and he said this is his first time hearing about this and further on made it feel like he is doing me a favour for getting my items delivered. This is definitely not a free service and it was well paid for. Secondly my tv was stuck in the wooden box which your guys were supposed to debox but they did no such thing! The driver promised to come back later that day to free the tv but he did not show and ignored my calls. 

No service was received apart from unloading my boxes off, the boxes were supposed to be unpacked as per the service agreement, the empty boxes be removed which also goes for the tv but nothing of that sort happened.

My import coordinator Further went to lie stating the below to the biddulphs team

"Hi Mbali

I have spoken with our driver

Delivery was to a small studio apartment upstairs

There was no room and next to no flat surfaces which made unpacking pretty much impossible

Driver forgot his tool bag in Auckland so couldn’t uncrate the TV"

I affirmed to the delivery men they are to take the packaging.

Before assessing the situation of how to proceed the pair dismissed that they will unpack. Upon further questioning they gave the response that they had no tools for the crate.

Reason for not having tools was they weren’t aware of needing them. How is it that the deliverance documentation in their possession state against their actions? They even started suggesting ways to us on how to dispose the packaging. I even got the driver to sign where it states in the document that unpacking was their responsibility. 

Even if the size of the rooms were to be small, which it is not, you are still supposed to perform the service that was paid for.

I managed to unpack the boxes myself, so why didn’t the paid professional do so?

I will never recommend your moving services as service was not delivered, your team was very unprofessional and moving the responsibility unto me as a client. Further more to say, the delivery guys also damaged the wall, who is to repair this? Certainly not me! There is compensation I’m entitled to because I paid for full service you gave me a fraction of the service in return.